Participant

Answered

How do I get a Business Associate Agreement (BAA) with Adobe Sign

Forum|Forum|8 years ago
February 14, 2018
5 replies
18861 views

Hello,

How do I go about getting a BAA with Adobe/ Adobe Sign. According to "Adobe Sign Technical Overview" (https://acrobat.adobe.com/content/dam/doc-cloud/en/pdfs/adobe-sign-technical-overview-uk.pdf ) "Adobe Sign is ready to support HIPAA compliance for any organization... and signs a business associate agreement (BAA) with Adobe." The document does not elaborate on how to get a BAA with Adobe. Thank you

Kenneth

Questions Need Help

Correct answer Meenakshi Negi

Hi Ericn,

You will need to contact the Adobe Sign support team to get information on this.

They will be able to guide you and provide the necessary information.

I see that you are subscribed to Adobe Sign individual account.

For the subscribed account, find below the steps to contact support:

• Login to your Adobe Sign account directly via Sign In — e-signature and e-sign Software Solution — Adobe Sign

• Once logged in, check the upper right corner of the page and click the question mark icon.

• It will re-direct you to the page where you get the option to create the support case or to start a chat with the team.

• If you've never logged in this way, use the forgot password option on the login link to set your password.

Hope that helps.

Let us know if you have any questions or need any help.

Regards,

Meenakshi

A

amarquez18044677

Participant

Well this is very odd.

I called and just to get one user they were charging me a minimum of $10,000!
This was a week ago.

Some people are getting charged 300 and other 600 annually? I would love that rate. This is extremely suspicious to me.

Is there any way to report this to Adobe if we are not yet an account holder? I literally created this account just to raise this concern.

A

ASI-NY

Participant

I was told this today when I inquired with my account manager about getting a BAA

"On a separate note, order value on the account has to be above $7500 for a BAA."

C

catheterpartners

Participant

There's a reason why Adobe does not want the answer publicly posted. Adobe's Individual and Teams plans offer the same protections and security as their Business plans. They are all HIPAA compliant, according to Adobe's own Account Executives. However, Adobe will not furnish a BAA unless you pay for a Business plan. Therefore, Adobe is holding the BAA for a $360 annual ransom. As a small business owner who uses Adobe CC almost every day of the week for digital and print solutions, I find this to be a disgusting tactic from a company that I admire and enjoy working with as I build my business.

Adobe,

Can you answer a simple question for me? Will you offer less protections and be less ethical in the handling of HIPAA sensitive protected health information (PHI) for your Individual and Team customers than you would your Business plan customers? If the answer is no, then you're extorting your individual and team partners.

I eagerly await your response or deletion of this post.

C

CBDenney

Participant

As noted in an earlier post, what I was told today (2/28/2020) is that BAAs are not available to business account holders...only to enterprise account holders, which ups the cost substantially above $360.00.

Y

YvonneW7

Participant

I have no other use for their "Enterprise Plan" other than obtaining the BAA. This is really hindering my ability to carrying out key clinical functions with my patients during the pandemic!!! In order to remain in compliance with HIPAA you need the BAA. I'm dissapointed that Adobe is charing so much for a single user!!! The subscription for a single user is over $600 annually!!

To date (1/27/21) I was told that in order to obtain a BAA, the Adobe licenses would need to be in the value of 25K or above. I was appalled by this! As many of you have already voiced here, how can a small business (such as myself being a solo mental health provider in private practice) afford that. I hope adobe hears/pay attention to this community board and does something about there pricing. Please take into consideration the small businees owners!!!

ericn43237979

Participant

any update on this? Nobody at Adobe seems to know how to answer this question and cannot provide the document

A

andreah21683099

Participant

I did finally obtain a Signed Business Associate Agreement after much back and forth between me and their Service Desk. Had to have some settings changed acc. to Adobe’s own Business Associate Agreement document which specified password length settings, time out settings, etc. Some settings only the help desk people could change despite my being an Administrator.

Andrea Harkleroad, LCSW

Director of Operations

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C

CBDenney

Participant

After a lengthy series of phone calls, I was told that BAAs are not available for anyone other than Enterprise account holders. Very Disappointing...strikes me as being right on the edge of bait and switch...claims that the document cloud is hipaa compliant or hipaa ready are very misleading to the extent that users cannot use the document cloud in a way that complies with hipaa unless they have an enterprise account.

AkanchhaS8194121

Legend

Hi All,

This information can only be shared by Adobe Sign support team via phone or chat. So we request you to please contact Adobe Sign support team by logging into your account.

Click on the "?" icon at the upper right corner of the page and refer to your support options.

Also, you may contact to sales team following the contact information here- Adobe Sign – Plans and pricing for enterprise and individuals | Adobe Document Cloud

Regards,

Akanchha