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Correct answer CSM_Shannon

Hi, 

 

Please contact Adobe Sign customer support and request to have the email Thumbnail turned off. You can open a support case as the Admin by clikcing the "?" in the upper right hand corner of any Adobe Sign page.  Help with opening a support ticket - https://spark.adobe.com/page/DOwypsNOXKAu7/

 

Be well, 

 

Shannon

1 reply

C
Adobe Employee
CSM_ShannonCorrect answer
Adobe Employee
May 12, 2020

Hi, 

 

Please contact Adobe Sign customer support and request to have the email Thumbnail turned off. You can open a support case as the Admin by clikcing the "?" in the upper right hand corner of any Adobe Sign page.  Help with opening a support ticket - https://spark.adobe.com/page/DOwypsNOXKAu7/

 

Be well, 

 

Shannon

    E
    eyesiteseattleAuthor
    Participant
    May 13, 2020

    Thank you, this is very helpful! Is this option open to me if my account is still just a trial account? Like, do I need to be a paid subscriber to open a support case? Thanks!

    C
    Adobe Employee
    CSM_Shannon
    Adobe Employee
    May 14, 2020

    Hi, 

     

    Unfortunatley this level of support is not available for trial accounts. Once you purchase Adobe Sign, the contact support option will be displayed within your Sign account and from there can you request to have email thumbnails turned off. 

     

    Be well, 

     

    Shannon 

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