How do I reopen a Signed PDF for ongoing signatures

[HillawiN]

Sirs,

As an experienced IT Business Analyst who believes in prioritizing the customer and delivering intuitive, user-friendly business processes for IT services, I must express my frustration with Adobe. Unfortunately, it ranks among the most challenging systems I have encountered.

Recently, I started using Adobe Sign, and while it performs well overall, I have encountered a significant workflow challenge. The document signing process in my business involves two facilitators: I oversee the first 4–5 signatories, and our Legal department handles the final two. Once I complete my portion, I need to submit the document to our legal partner so they can apply for their signatures.

I understand that the 'Manage' function is supposed to enable this handover, but I have been unable to locate or use it effectively. As a result, I’m left with the tedious task of printing the document, recreating the PDF, and then forwarding it to Legal, which is far from efficient.

This process is causing me considerable frustration, and I hope that Adobe can address this issue promptly.

[ambitious_Glaze0272]

Hi, HillawiN,

Hear, Hear! I have a similar problem at my business. Adobe, please fix!

[Meenakshi Negi · Accepted solution]

Hi HillawiN and ambitious_Glaze0272,

Thank you for reaching out.

In Acrobat Sign, once the document is signed and filed, it is not possible to make any changes. If you wish to get more signatures, you will need to add the recipient in advance. 

You can also use the Acrobat Sign Workflow. For more information, refer to the following help document: https://adobe.ly/4iu8BqC.

If you are referring to a different scenario, please share the exact workflow you are looking for.

Thanks,

Meenakshi

[HillawiN]

Thank you for that clarity. It does help. Its still rubbish that I have to print it, rescan it and send to my legal team to continue the journey.

Thank you. Grateful for your speedy response.

[Meenakshi Negi]

You are welcome! Let us know if we can be of any further help.

- Meenakshi

[HillawiN]

My practice is to convert 'my' fully signed and approved artifact back into Word (with all the signatures included) and then print again to PDF. Then, I submit this to the next approval stage. The process is crap, tedious, unnecessarily time consuming, but it works.