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richardm76741456
Participant
October 1, 2018
Answered

How to access the Adobe Sign manage page?

  • October 1, 2018
  • 13 replies
  • 10175 views

Can't say I'm very happy with the changes.. Trying to go to my "Manage Documents" pageview to manually send reminders, but can't seem to find that page any longer... All the "help" documents still refer to it, so I'm hoping it is still part of the system.

This topic has been closed for replies.
Correct answer AnandSri

Hi All.

Our initial launch of the all-new Doc Cloud provides the functionality you've come to depend on, but thanks to your feedback, we realize that there is still room for improvement with the Sign experience. The requested changes are back.

For detailed information, please refer to updated Adobe article What’s changed with Adobe Sign

Thanks for your time and patience thus far.

Regards,

Anand Sri.

13 replies

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
October 8, 2018

Hi All.

Our initial launch of the all-new Doc Cloud provides the functionality you've come to depend on, but thanks to your feedback, we realize that there is still room for improvement with the Sign experience. The requested changes are back.

For detailed information, please refer to updated Adobe article What’s changed with Adobe Sign

Thanks for your time and patience thus far.

Regards,

Anand Sri.

Participant
October 5, 2018

Where is the CHANGE SIGNER option?  I have to change the email address for a signer on a contract and the option to do this can't be found, even looking through the help. Does anyone know where to do this without having to delete and start over?

PLEASE HELP!!

Thanks,

Adriana

sameer_puri
Adobe Employee
Adobe Employee
October 4, 2018

To our valued Adobe Acrobat, PDF Pack and Adobe Sign customers,

We understand the frustration you're experiencing due to the change in the Adobe Sign & Send for Signature interface - specifically the loss of the Adobe Sign dashboard and the manage page. Change is never easy, especially an unexpected one, but we feel its important to explain why we made such a change.

Our vision for Adobe Document Cloud, which includes Acrobat, our PDF services, and Adobe Sign, is to have a fully integrated location for your document and e-signature processes. We want our customers to have a seamless experience to create, collaborate and share documents - whether its to gather comments, or to have someone e-sign a document, and this meant creating a new online hub for  Document Cloud, where all your document-related activities can be managed.

Our initial launch of the all-new Document Cloud provides the functionality you've come to depend on from Adobe Sign, but thanks to your feedback, we realize that there is still room for improvement in the experience, which will be coming soon.

While we make improvements, we're bringing back access to the Adobe Sign manage page so you can easily work with existing agreement and Adobe Sign workflows in the way you're familiar with. Access to the previous manage page will be available early next week and you can toggle it on/off via the SHARED For Signature page. In the meantime, please refer to the following HelpX article that describes the new interface and how you can accomplish the same tasks you have done prior to the change: What's Changed with Adobe Sign

Participating Frequently
October 4, 2018

When will we have access to our archived documents?!

<https://htmlsig.com/t/000001C6D5E2> <https://htmlsig.com/t/000001C6D5E2>

sameer_puri
Adobe Employee
Adobe Employee
October 5, 2018

Hello BrianB,

Once the Old Manage page is available in a couple of business days, you will have access to all the old agreements (including archives) giving you the same experience as you had with the manage page before the upgrade.

Thanks

Sameer Puri

indofunk
Inspiring
October 4, 2018

Dear Adobe Creative Team,

Can you please drum up a comprehensive training tutorial on the hidden features and utilization of the new Adobe Sign Document Cloud interface that has replaced the previous "Dashboard" management interface?  Please include all the features and benefits that have been removed so I don't pull my hair out trying to click on every little button to uncover hidden functions that may not exist in this iteration of Sign.

Advanced notice to prepare would be nice for future overhauls. I spend an entire day trying to troubleshoot this new interface.

indofunk
Inspiring
October 4, 2018

Dear ADOBE AI,

The Adobe.com landing page reads "Make It an Experience"- Lets make it a good one!

Please restore the Adobe Sign Dashboard features.  I don't think were ready for whatever this document cloud thing is yet.  Im sure it will be amazing just not yet, its F'ing up my workflow.

In addition to the other issues that have been addressed, how do I delete templates?

Listen to the people Adobe.

-cw

Participant
October 3, 2018

Reminders should now be available. You can click on the checkbox on the left hand side of the document on the file list, which should show you a list of actions you can take on the document. Click on the "Reminder" action to view your existing reminders, delete your reminder, or add another reminder.

You can find more information here: https://helpx.adobe.com/document-cloud/help/send-for-signature.html#Trackagreementssentforsignature

Thank you for your feedback. We are sorry for the inconvenience this has caused.

davidl63537612
Participant
October 4, 2018

Can you tell me please if the function to upload a manually signed document will also be restored?

Thanks

Participant
October 3, 2018

Adobe Support just confirmed that there's a bug with the new UI and one cannot send reminders currently - I see that as a major issue that hopefully is resolved soon.

Participating Frequently
October 3, 2018

That seems like a fairly large bug that should have either been caught / fixed or caused a delay on roll-out.  

Participating Frequently
October 3, 2018

"All the Adobe Sign functionality that you are used to is still available" then how would one go about sending reminders?  The screen prints in the help section shows an option that simply is not there.

Meenakshi Negi
Legend
October 3, 2018

Hi all,

Sorry for the inconvenience caused.

We do appreciate all the feedback and while we don’t always get it perfect out of the gate, we hope you will continue to help us improve our products and services.

With that said, this new release gave us the opportunity to step back and look at all the document related activities that our customers are performing - e-signing, reviewing and sharing documents. We have redesigned the new Document Cloud user interface to deliver a single web destination for managing all these document-related activities. Moreover, the same interface and experiences are also available from Adobe Acrobat DC and Acrobat Reader Mobile to allow you to access your documents and activities from any screen.

All the Adobe Sign functionality that you are used to is still available within this new unified user experience and all of your data is also still accessible from the new User experience. We do acknowledge that any change is difficult but rest assured that the change was made with an eye towards providing more functionality to you for your document needs in the future and surfacing more of your document activities front-and-center in the UI, capabilities that you already have access to.

Once again we appreciate all the feedback and hope that you will join us in this journey that we have embarked on to provide you with the next generation experiences around documents.

Please refer the following link to get further details on how to manage and track your documents in the Document Cloud web application: Send documents for signature online.

As per your concern related to adding a reminder to the documents already sent out for signature, this issue has been reported to the concerned team.

The team is currently working on this. Once we get any information on this, we will update you.

We appreciate your patience.

Regards,

Meenakshi

Participating Frequently
October 3, 2018

The other issues we are having is that when you click on the left "For Signature" you can't scroll down to look at everything there.  Not helpful!!!!!!  Please fix these issues quickly!

Participant
October 2, 2018

I agree with everyone in this thread.  I have wasted much time this morning trying to find the old Manage page where I could cancel, set reminders, etc.  I can't imagine all of  that functionality is gone, but how to get there assuming it does still exist.

jeffreyw10323677
Participant
October 2, 2018

Adobe Sign comes with Acrobat DC, right? I think they feel they don't have to make this a better user experience because in their mind they are providing it for free. I used to use DocuSign and was very happy but thought why pay for a product twice right? I get the impression this product is an after thought with Adobe. They are an arrogant company in my opinion.