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How to change email and signing language for recipient in Acrobat Sign?

New Here ,
Apr 11, 2020 Apr 11, 2020

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Hello,

on Adobe Sign I can't find the "change language" setting.

When I send a document to sign our customers receive it in English and not in Italian.

 

How could I fix this?

 

Thanks.

 

Screenshot 2020-04-11 17.01.59.png

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Product information , Send documents

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correct answers 2 Correct answers

Adobe Employee , Apr 14, 2020 Apr 14, 2020

Hello, 

 

There are 2 ways you can control the signing language. At the User level and the Account level.

  • Under Account Settings, the Admin can choose the Account Languages and then change "Signing Language" from the drop down choices.  
  • As an individual user, under Personal Preferences you can also change the Signing Language
 

Here is the Adobe Sign help link shttps://helpx.adobe.com/sign/using/multilanguage-sending-signing.html  

 

Be well, 

Shannon 

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Adobe Employee , Jun 13, 2021 Jun 13, 2021

Hi Brtracker!

 

Thank you for reaching out and sorry for the delay in response.

 

As you are using the Adobe Acrobat Pro DC, it includes the Adobe Sign individual service plan. It does not have the feature to change the recipient's language.

The option to change the recipient's language is only available with Adobe Sign business and enterprise service plans.

 

Hope the information helps.

 

Thanks,

Meenakshi

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New Here ,
Apr 13, 2020 Apr 13, 2020

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Hello,

For me too.

Emails sent are in English instead of being in French:

Signature requested on "test11h13"au lieu de Signature requise pour "test11h13"

Franck VITALIS requests your signature on  test11h13,  Review and sign. 

adobe1.png

How to solve the problem ?

Thank you in advance.

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New Here ,
Apr 13, 2020 Apr 13, 2020

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HI,

 I have the same problem. I got in touch through the Chat support in Franch. I'm the free trial of adobe sign for 7 days. I was referred to the following instructions:

Do the following:

  1. In the Signers field, add recipient email addresses in the order you want the document to be signed.
  2. Change the default text in the Subject & Message area as appropriate.
    Optional: If you want to add more people just for information, use the Add CC button to add their email addresses to the CC list.
  3. If you want to add more documents, click Add Files and then browse and select the documents. (If you don't want to use the Advanced Options, skip the next optional step.)
  4. (Optional) Click More Options, if you want to specify advanced options, such as signer authentication, reminders, and more.
    • By default, the Complete in Order setting is turned on. The numbers by the email addresses reflect the participation order. If you do not want to follow any particular order for signing, toggle the switch to Complete In Any Order.
      (Optional) Click Add Me, if you want to be included as a signer of the document.
    • Specify authentication type like Email, Password, Social Identity, Knowledge Based Authentication, or Phone.
    • Password Protect the PDF file.
    • Set a Completion Deadline.
    • Set Reminder for the recipients to take action.
    • Specify the Recipient's Language in the email sent

Question: Why is it that I don't have the same options in my trial version?

Option menu in the instructions:

Annotation 2020-04-13 125438.png

MY OPTION MENU DOES NOT HAVE THE SAME OPTIONS COMPARED WITH INSTRUCTION.

 

Annotation 2020-04-13 125349.png

Thank you!!

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New Here ,
Apr 13, 2020 Apr 13, 2020

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Sorry I should have posted the link to the instructions:

https://helpx.adobe.com/ca/reader/using/send-for-signature.html

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Adobe Employee ,
Apr 14, 2020 Apr 14, 2020

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Hello, 

 

There are 2 ways you can control the signing language. At the User level and the Account level.

  • Under Account Settings, the Admin can choose the Account Languages and then change "Signing Language" from the drop down choices.  
  • As an individual user, under Personal Preferences you can also change the Signing Language
 

Here is the Adobe Sign help link shttps://helpx.adobe.com/sign/using/multilanguage-sending-signing.html  

 

Be well, 

Shannon 

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New Here ,
Apr 15, 2020 Apr 15, 2020

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Thank you Shannon!

After further research, these settings are not available with the individual accounts, only with the business or enterprise accounts. I finally suscribe to Acrobat Pro DC, which includes Adobe Sign. I cannot find the multilanguage settings but I'm not sure why, my version is french and the receipient Email requesting the signature is also French. Before with the trial free version, I had the French version and the Email was send in English. 

Have a great day!

 

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New Here ,
Apr 19, 2020 Apr 19, 2020

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I can confirm this option is not available on Adobe DC for teams witch is supposed to be Business !!

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New Here ,
Oct 08, 2020 Oct 08, 2020

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Indeed, you're both right. Actually, team version of acrobad DC includes... individual adobe sign accounts ... No language settings are available here : you have to subscribe to adobe sign for small business and forget about acrobat DC to be able to select language.. 

Adobe sign acts strange with my account, sometimes mail is sent in French, as I need, but sometimes in english. Depending on... which recipient I send the doc to.. Would you have a clue on what is going on and how to handle this ?

Thanks ! 

 

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New Here ,
Jun 07, 2021 Jun 07, 2021

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I want my recipent to have the document in their language. in the help it shows a option to change the language in the advanced options but that option doesnt exist in the real Acrobat DV software  (ver 21.0001.20155)

brtracker_0-1623078514299.png

 

 

this is the real software screen. As you can see there is no option to change the language. 

Some of the recipients get the document with the interface in portugueses while others get it in english. 

 

brtracker_1-1623078692083.png

 

 

 

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Community Expert ,
Jun 07, 2021 Jun 07, 2021

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Try the forum for Adobe Sign.

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Community Expert ,
Jun 07, 2021 Jun 07, 2021

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MOVED TO THE ADOBE SIGN FORUM

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Adobe Employee ,
Jun 13, 2021 Jun 13, 2021

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Hi Brtracker!

 

Thank you for reaching out and sorry for the delay in response.

 

As you are using the Adobe Acrobat Pro DC, it includes the Adobe Sign individual service plan. It does not have the feature to change the recipient's language.

The option to change the recipient's language is only available with Adobe Sign business and enterprise service plans.

 

Hope the information helps.

 

Thanks,

Meenakshi

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New Here ,
Jun 07, 2021 Jun 07, 2021

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I want my recipent to have the document in their language. in the help it shows a option to change the language in the advanced options but that option doesnt exist in the real Acrobat DV software  (ver 21.0001.20155)

brtracker_0-1623086440641.png

 

 

 

 

this is the real software screen. As you can see there is no option to change the language. 

Some of the recipients get the document with the interface in portugueses while others get it in english. 

 

brtracker_2-1623086440571.png

 

 

 

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Community Beginner ,
Aug 06, 2023 Aug 06, 2023

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 As far as Adobe Acrobat Pro DC is concerned:

You are not able to set languages for the recipients. It's an intended fault with die Sign component in Adobe Acrobat Pro DC. Adobe doesn't tell you beforehand on the comparison sheets. You need to subscribe to another different product.... the language choices are random otherwise, sometimes it turns out in the correct language, sometimes it remains english. Bad....

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New Here ,
Apr 14, 2023 Apr 14, 2023

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Bonjour

Lors de l'envoi d'un document pour une signature électronique (ADOBE SIGN), le mail reçu par le destinataire est en anglais . Je n'ai pas trouvé dans les paramétrages la possibilité que le mail reçu soit

en français. Est-ce possible et si oui comment procéder ?

Merci d'avance pour vos reponses

 

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Adobe Employee ,
Apr 20, 2023 Apr 20, 2023

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Hi ASCO69350,

 

Thank you for reaching out, and sorry about the delay in response.

 

To change the email language for the recipient, refer to the following help document: https://helpx.adobe.com/sign/using/multilanguage-sending-signing.html

However, the option to change the language of the email for the recipient is not included in your plan. 

 

Let us know if you have any questions.

 

Thanks,

Meenakshi

 

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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Community Beginner ,
Aug 06, 2023 Aug 06, 2023

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Absolutely unprofessional by Adobe...:
it's just not possible in the Adobe Pro DC version. They will not tell you beforehand.... 

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Adobe Employee ,
Aug 09, 2023 Aug 09, 2023

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LATEST

Hi BMFJ-24031980,

 

Thank you for reaching out, and we are sorry to hear about your experience.

 

As you use Adobe Acrobat Pro, it includes the Adobe Sign individual service plan. It does not have the feature to change the recipient's language.

The option to change the recipient's language is only available with Adobe Sign business and enterprise service plans.

For more information about the plans, refer to the following page: https://www.adobe.com/sign/pricing/plans.html

 

Hope the information helps.

 

Thanks,

Meenakshi

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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