How to remove Adobe Sign annual subscription?

Question

I am an Acrobat Pro DC customer paying a monthly subscription since January 2016. No complaints good software to edit and create .pdf's.

In January 2020 I decided to try Adobe sign for small business. Tried it and didn't need the extra features thought I removed it from annual billing so I would be charged again in 2021.

I have been charged in January 2021 and 2022 (436$) in adition to my monthly subscription (15$) and have opened up the chat to help solve the problem but when I mention I want to cancel the tech transfers me to someone else. I get the feeling that if they have too many cancelation calls they get canned...

If the website and account dashboard worked I wouldn't have to call, now I am out almost 900$. Can I just get somone on the phone who can fix this, jeeze.

Meenakshi Negi · Answer

Hi Joshua,

Thank you for reaching out, and sorry for the delay in response.

As you have the Adobe Sign team plan, you may contact the support team from the admin console.

Please contact on the number provided on the following page, or you may request the expert session to help you with the cancellation from this page: https://adminconsole.adobe.com/A795094961D558A00A495FD5@AdobeOrg/support.

I hope the information helps.

Let us know if you experience any issues.

Thanks,

Meenakshi

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