I can't get my EchoSign to recognize a Topaz bluetooth wireless signature pad.

[CASmiami]

I would like to use a Topaz wireless signature pad for customers we have in the office sighing EchoSign documents. Our forms are in NetSuite and use EchoSign; however, the documents aren't recognizing the signature pad as an input device.

[Sara_Forsberg]

[discussion moved to Document Cloud eSign services forum]

[abhissha · Accepted solution]

Hi CASmiami,

You need to check the compatibility of authoring application with the signature pad.

Thanks,

Abhishek