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Sumant K
Participant
October 4, 2022
Answered

Is there a way to change the password for Recipient after agreement sent?

  • October 4, 2022
  • 2 replies
  • 811 views

Hi,we have possiblities to forgot the password after the agreement sent to recipient so is there a way to recover/change the password from the Agreement Identity Verification (Password) and/or from the Agreement template's reciepients? That would be really helpful if that possible.  We are integrating this from Salesforce.

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi Sumant K,

 

Thank you for reaching out.

 

You may change the password added for the Agreement Identity Verification (Password) in the document.

Use the following steps:

1. Open the Acrobat Sign account and go to the Manage tab > In Progress.

2. Select the document from the list and open it.

3. In the right-hand pane, select the user under the Recipients list to who you have added the password authentication

4. In the pop-up, click on the Edit hyperlink for Authentication and change the password.

 

If you wish to do it from within Salesforce, the experts can best answer it. I suggest you, please get in touch with our Adobe Sign Enterprise support team to get the correct information about this. You may contact them using the steps indicated in the following help document: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

2 replies

S
Sumant KAuthor
Participant
October 5, 2022

Hi,

I have integrated the sign in Salesforce and successfully worked it by sending the agreements to the recepients. While sending templates I can create the password from Identity Verification. Is there a way to share the password to the reciepient in a separate email? Appreciate if I could get the ans on it.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
October 5, 2022

I've merged your latest with your initial request, as this seems to be a follow-up question to that one. And I'm confident that @Meenakshi Negi can also answer here. In addition, I would recommend that you contact the Enterprise support team, as suggested.

ABAMBO | Hard- and Software Engineer | Photographer
Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
October 5, 2022

Hi Sumant K,

 

Thank you for reaching out.

 

You may change the password added for the Agreement Identity Verification (Password) in the document.

Use the following steps:

1. Open the Acrobat Sign account and go to the Manage tab > In Progress.

2. Select the document from the list and open it.

3. In the right-hand pane, select the user under the Recipients list to who you have added the password authentication

4. In the pop-up, click on the Edit hyperlink for Authentication and change the password.

 

If you wish to do it from within Salesforce, the experts can best answer it. I suggest you, please get in touch with our Adobe Sign Enterprise support team to get the correct information about this. You may contact them using the steps indicated in the following help document: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

    S
    Sumant KAuthor
    Participant
    October 5, 2022

    Hi @Meenakshi Negi Thank you so much for the detailed steps, I think these are enough for me for my ask. Appreciate.

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