Issue with Conditional Signature Fields in Adobe Sign – Extra Signature Block Added

[sreejesh_5190]

Hi ,

I'm creating a form template in Adobe Sign using the web authoring interface. The form contains two signature fields for the  same recipient:

Signature A: Visible when a checkbox is unchecked (default state).

Signature B: Visible when the checkbox is checked.

Each field has its own condition set properly based on the checkbox. However, the issue is:

When both signature fields are conditional, Adobe Sign automatically inserts an extra signature block at the bottom of the document during signing.

If I remove the conditions and keep one signature field always visible, everything works fine—but that defeats the purpose of having dynamic visibility.

My questions:

1. Is it expected behavior that Adobe Sign adds an extra signature field if all signature fields are conditional?
2. Is there any workaround so that only one of the two conditional signature fields is shown, and Adobe Sign doesn’t insert a third one?

Any help or guidance from those who've encountered a similar issue would be appreciated.

Thanks,

Sreejesh

[Meenakshi Negi]

Hi sreejesh_5190,

Thank you for reaching out.

This seems to be the designed behavior. When you send the document, the signature field is required by default per document. As you make both the fields as conditional, they are not set as required. However, we will check if there is any workaround that can help.

Thanks,

Meenakshi

[sreejesh_5190]

Is there any work around for this ?

[S. S]

Hi @sreejesh_5190,

We are looking into this. Please allow us some time to get this checked.

Regards,
Souvik.

[sreejesh_5190]

Thank You Souvik

[sreejesh_5190]

@Meenakshi Negi  @S. S   any updates regarding this ?