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A
Anne38809697tdey
Participating Frequently
October 2, 2024
Question

issue with new user gaining access to Adobe Sign

  • October 2, 2024
  • 1 reply
  • 1852 views

I just directed a new user to follow the instructions 'Gaining Access to Adobe Sign'.  She completed the little tutorial and received the following error message ...

'The Acrobat Sign account for kendra_johnston@hillspet.com is associated with a different profile.  Click here to sign in again and choose the Personal Account profile.'

 

I asked her to NOT choose the Personal Account profile, but am unsware of next steps for granting her access. 

 

Please help, thanks.

    1 reply

    mariahweyne
    mariahweyne
    Inspiring
    October 2, 2024

    Kendra need to ask Adobe to archive her account.  She must have been in another VIP or requested a trial using that email. She has an entitlement issue.  See attached.

    A
    Anne38809697tdeyAuthor
    Participating Frequently
    October 10, 2024

    I just checked with Kendra, and she has not received an e-mail from Adobe Sign. Please advise.

    A
    Anne38809697tdeyAuthor
    Participating Frequently
    October 10, 2024

    That does not matter.  She needs Adobe to archive her account.  You can create a case in the support tab.  


    ok, where do I go to create a case in the support tab?

     

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