Skip to main content
J
jerradm1248790
Participant
February 24, 2016
Question

Issues with ESign manager 3.3.0 on iPhone 6plus

  • February 24, 2016
  • 2 replies
  • 518 views

I'm having trouble with the updated version of E-Sign, I'm getting a message that says "unable to complete request. Per-recipient authentication is disabled for this account or tier." It was working fine before the update. When I create an in-person signing on my iPad (with the older version) it carries over to the iPhone but I can't create a new one on the iPhone.

This topic has been closed for replies.

2 replies

S
Adobe Employee
Steven_Yen
Adobe Employee
March 3, 2016

Our eSign 3.3.1 patch is posted in App Store, please download the new build, so you can continue to our eSign App in your device.

Thanks for your patient.

Adobe Mobile eSign iOS team,

    A
    Alexander_40489
    Participant
    March 3, 2016

    Thank you, now it works.

      A
      ADon73
      Participating Frequently
      February 25, 2016

      I Have the same problem with my Ipad and last release 3.3.0

      A
      Alexander_40489
      Participant
      March 1, 2016

      ‌I have the same problem with the latest release of esign manager on my iPad Pro as well as with the iPhone 6.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices