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Manage Documents Tab not working

New Here ,
Nov 17, 2019 Nov 17, 2019

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The "Manage" tab in adobe sign is blank and now showing any of the signed documents or documents in process. Any idea how to resolve?

 

 
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Manage documents

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Community Beginner ,
Nov 18, 2019 Nov 18, 2019

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Also having same issue - did you get a reply or a resolution?

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Community Beginner ,
Nov 18, 2019 Nov 18, 2019

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Same issue here.  I also cannot find a phone number anywehre to conatact support.  All of my documents are GONE and the entire "Manage" tab is completely blank!  What is happening? 

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Adobe Employee ,
Nov 18, 2019 Nov 18, 2019

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Adobe Support:

1-866-318-4100

 

Wait for the product option.

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Community Beginner ,
Nov 18, 2019 Nov 18, 2019

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I called the Adobe Support # provided above and they would not help me.  They said I had to post my questions in here in the forum and someone would respond.  I see that a few people have posted the same issue and no one has responded.  

 

Can we please get an answer on where all our documents went?  Thank You!!!

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Community Beginner ,
Nov 18, 2019 Nov 18, 2019

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Adobe Employee ,
Nov 18, 2019 Nov 18, 2019

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Hi All,

 

Could you please confrim if you are trying to check the Adobe Sign documents via the Adobe Sign Manage tab on Document Cloud?

If yes, please check if you can view all files under the "For Signature" when you disable the Adobe Sign Manage tab.

It would be helpful if you can share the screenshot of the page where you are looking for files.

Also, let us know since when the issue start occuring.

 

We will be wating for your response.

 

Regards,

Meenakshi

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Community Beginner ,
Nov 19, 2019 Nov 19, 2019

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The issue started last week November 12th.  I am still able to Send documetns out for signatures, but when I go to the Manage tab, any and all "waiting for signatures" or "Signed" doc are missing.  The page is completely blank.  I don't believe I'm accessing through the cloud.  Here is a screen shot.

 

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New Here ,
Nov 19, 2019 Nov 19, 2019

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This started happening a week ago for me too. The Manage tab is completely blank. The only thing that shows up is the language option at the very bottom left of the page. There are no documents showing.

 

Futhermore, I accidently clicked on "switch experience" on the home tab which is now also blank. When trying to click Switch to Classic Experience nothing happens, it remains blank. Two of the four available tabs do not work as of today.

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Community Beginner ,
Nov 20, 2019 Nov 20, 2019

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Hi Meenakshi, 

Can you adivse if you have figured out what the problem is?  I really need access to my documents.  I am set to renew my yearly subscription and was going to upgrade, but without resolution to this problem I am inclined to move to another program for my businsess needs.

 

Thank you!

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Adobe Employee ,
Nov 20, 2019 Nov 20, 2019

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Are you able to access https://documentcloud.adobe.com/ from your browser?

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Community Beginner ,
Nov 22, 2019 Nov 22, 2019

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No ,my company has that site blocked.

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Adobe Employee ,
Nov 25, 2019 Nov 25, 2019

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To resolve this issue, please work with your IT department to allow access to the documentcloud.adobe.com domain.

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Community Beginner ,
Dec 09, 2019 Dec 09, 2019

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I have tried this and I get a message that the server is not responding. I have checked with IT support and there is no block on this domain. 

 

I cannot access anything.  This is a service I am paying for and the customer service to be frank is appaling. This has been going on for weeks and has rendered this app completely unuseable. I would either like to speak to someone who can sort this issue out without fobbing me off to the forum or I will be expecting a refund as the service is not fit for purpose. 

 

It is not an iolated issue as you can see for the above there are many users experiencing the same issue so this is obviously an issue with adobe rather than the domain permissions on our servers.   

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New Here ,
May 28, 2020 May 28, 2020

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I realize this is an old post, but I never found the solution online, so I am posting.

 

I had the same problem. After verifying everything worked fine with a different browswer, I added adobe.com and echosign.com to trusted sites in internet explorer and everthing worked.

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New Here ,
Sep 16, 2020 Sep 16, 2020

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I'm looking for a solution to this problem as well. I have tried clearning cache/cookies, which didn't work.

One thing that did work was opening Adobe Sign in an Incognito window in Chrome. In the Incognito window, I was able to see the missing documents in the Manage tab. 

Best of luck to everyone else with this workaround. I hope it works or Adobe can offer a solution at some point for such an old issue that has not been resolved.

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New Here ,
Dec 14, 2021 Dec 14, 2021

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Same problem here 

 

Adobe - please respond!

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