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My signer signs the form, but some are not going through.

New Here ,
Apr 27, 2021 Apr 27, 2021

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Hi,

 

I have been sending around 2-5 documents per day to be signed to my signer, and she is having an error where she will sign all of them, but I will only receive signatures on about 90% of the documents signed. I would say 1 in every 10 documents do not come back signed –> I remind her –> she tells me she has already signed it –> I have to send again –> she has to sign again.

 

Is there any way to prevent/fix this problem in the future?

 

Thank you!

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User interface issues

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Community Expert ,
Apr 27, 2021 Apr 27, 2021

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Hello,

In the account of the user who is going to sign, not all the documents appear, in the session where it says waiting for you.

Nor would they appear there?

 

Greetings,

WbolanosCo

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