Name Captalization

[DVRPCProcurement]

In Adobe Sign one of the signers names is coming out in all lower case instead of first letter uppercase and the remaing letters lowercase. This only started happening a few months ago and it was fine previously but I can't find a setting to rectify this.  

[One each Scott]

Greetings!

Without a screenshot of the impacted user, I'm going to make the assumption that the user Name value in their user profile is all lower case.

If you are an Admin in the system, you can check the user and edit their profile 

If you are not the admin, then you can contact the user with the lower case name and inspire them to log in to Adobe Sign and update their profile to use common capitalization.

If the above is not the root issue, please respond with a screenshot of where you are seeing this behavior  (redact the actual name please) so I can get a better reference on where the source of the issue might be.

-Scott

[DVRPCProcurement]

I'm not sure if they have been setup with a profile but below is a screenshot of one of the places it is occuring.

[One each Scott]

Here's maybe more information that you want, but in case you are curious...

There are two potential sources for the result in the template you are showing:

1. The recipient is not a registered Adobe Sign user (meaning they haven't set a password and formally created a user account in Adobe Sign. Most recipients fall into this group)
   
   • Before an unregistered recipient signs the agreement, they are unknown to Adobe Sign and the templates insert the email address (as it's the only known identifier of the recipient)
   • After the unregistered recipient signs the agreement, the templates insert whatever string the recipient used to sign the agreement. Adobe Sign does not seek to alter the signature in any way, so if the signer types in their name in all lower case (or all numbers, etc) then Adobe Sign faithfully transfers that value to the subsequent templates (agreement activity, audit reports, etc)
     • This is what I think has happened in this case. It's still a legal signature, your recipient just did not capitalize their name as they have previously.
2. The recipient is a known (registered) Adobe Sign user.  When a registered user is prompted to sign a document, their name value is automatically inserted into the name field.  At this point, most users just submit the name as displayed.
   • However, the user can clear the name and add any other value they want. 
     • Adobe Sign does not seek to alter the chosen signature string, so all lower case is viable
     • For the subsequent emails and logs, the recipient will be referred to by the name-value applied at the time of signing
     • This does not change the name value in the registered user's profile, and when they are prompted to sign again, their profile name will be inserted again

Hopefully that is helpful, but if more clarification is needed, please let us know!

-Scott