NO MORE SWITCH TO CLASSIC EXPERIENCE

[donna_6757]

Adobe Sign is already an extremely irritating program to work with, especially in the new experience as it creates additional steps to many of the tools in order to get them to post correctly.  It makes me physically sick to know I no longer have access to the classis experience.  In my opinion this is a step BACK, not a move FORWARD and terrible customer service.  I wish my company would consider DocuSign.

[Meenakshi Negi]

Hi donna_6757,

Thank you for reaching out.

We are sorry to hear about your experience with the new Acrobat Sign. I would suggest you share your suggestion/ feedback with the team via the following page: https://adobe.ly/4clXw91.

We will also share the feedback with the team. 

Thanks,

Meenakshi

[TimAck · Accepted solution]

Meenakshi, should I also go to 'suggestion/feedback' to figure out why the new version has broken my existing form by randomly swapping out who signs where? 

[David359971793kly]

I strongly agree with this user's sentiment on the new version of Adobe Sign. It adds too many steps. Previously, one page could be used to add signers and groups. Now, you have to add individual users, then go to a second page to create a group. This new version takes more time, and may cause my organization to look elsewhere for our document signing needs.

[SharePoint5FA3]

I agree with this, our users are up in arms over this change

[Shelah50]

I agree with this. HOW do we bring classic experience back? The new really sucks and is hard to move around and tedious. For someone, like me, who submits things daily, I need something efficient and that works well. I do not have time to sit here and figure things out. I tried using the new experience and it is telling me there is an error but it doesn't show you were the error is? WTF, takes too long and I will have my company change to DocuSign, if this is going to be the case. I can't even find somewhere easily to get support for this.

[Lively_Breeze5EC4 · Accepted solution]

100% agreed. I've been an Enterprise Sign power-user since the Echosign days and the new experience that's being forced in less than a week is terrible. Frustratingly slow and geniuine awful UX for the sake of "pretty colors".

1) When pre-filling fields, text lags behind keystrokes. The platform gets worse, and practiacally unusable, with the more fields you have. On extensive packages, text input can lag by over TEN SECONDS! Good luck, go grab a coffee while the system thinks about how to populate the text you just typed.

2)Need to add multiple signers? You can still do that, but we're going to take away that time saving feature where the recipient list automatically opens a new signer slot when the previous one is used. We'll make sure you spend twice as long creating signers, with more mouse clicks, because we know you love mouse clicks.

3) Snapping a new field to align with existing field is gone. This came in handy when trying to align multiple fields with each other, like sequantial initial-boxes. Now you have to meticulously align each field manually to make it look like you at least tried. 

4) Check Boxes/Radio Buttons. Trying to properly align and place your boxes over underlying document slots? "No, we're going to make sure they're skewed enough to look like a kindergartner threw them on during art class."

5) We're also going to place random system generated, non-removable, form fields over various parts of your document(s) where we think a field layer should go. You cant delete them, and we're going to make sure that if you accidentally click on one, we'll automatically assign a some sort of signer task to it without requiring an "OK" from you.

6) Remember when you could customize a form field by simply double clicking it, and your mouse was already exactly where it needed to be? We fixed that so now you have to mouse over to an extensive menu on left border of the page. We want to make the experince as disjointed and time consuming as possible. 

[TimAck]

Thank you for taking the time to lay out all the details associated with this problematic and undesired update.

[You make bad software]

Every step Adobe takes seems to land on a rake and hit them in the face. Yet they continue to 'proudly' walk, bloodied by the barrage of backyard tools they just can't avoid, and hands us a wadded up ball of toilet paper, a few peanut M&M's, a long stick they found outside by the dumpsters, and some suspiciously curly hair, all held together by fragile painter's tape. With drunken pride in their eyes, they hold our gaze and whisper loudly and creepily, "update good."

[SLans]

From where I am we start today with the 'no switching back' to Classic Experience. And a few minutes in, I already spotted an issue! I already sent a feedback about how the New Experience is not at all User-Friendly ages ago but I doubt their Customer Service even passed that feeback to the proper team. Oh well,...

[caroline_6677]

I can't get the new experience to work at all.   I've hundreds of documents to get out and this new thing is complete rubbish.  I sent my feedback months ago when they first tried it that it was rubbish.

Does anyone else have an esign system that's not adobe that actually works that they can recommend?

I can't get it to send a single document out.

It's unbelievable that they would do this to their subscribers.

[Godfrey Wilson]

I have able to update settings to allow users to toggle back to classic experience

[Amanda23837671ul1t]

Hi Godfrey, are you saying you did manage to update settings?  if so please tell how?  this new version is HORRIBLE. 

thank you

[SLans]

Hi there. Go to Global Settings and tick the box for 'Users can toggle between the new and classic Request Signature experiences'. I thought this was totally removed until I contacted Support. Hope they keep this until Adobe Sign ensures the New Experience is way better than the Classic. They should not release anything that is not better than the current version.

[caroline_6677]

That sounds great but if you only have an individual subscription like mine, you are not an administrator (even though non one else can be either)  Therefore, I can't access Global Settings.   Appparently I have to upgrade to a far more expensive business plan that I don't need, in order to be an administrator of my own account so that I can access Global Settings!!!!!!!!!!!!!!!!   How appalling is that?  So I am stuck with this awful new esign wasting my time that doesn't work properly and adds things in all over the place - since Adobe's Artificial Intelligence is a long way from being intelligent!!

[Chloe33434507rijj]

Hi Godfrey, wondering how you updated the settings to switch back to classic experience for all users? Thank you

[SLans]

Hi there. Go to Global Settings and tick the box for 'Users can toggle between the new and classic Request Signature experiences'. I thought this was totally removed until I contacted Support. Hope they keep this until Adobe Sign ensures the New Experience is way better than the Classic. They should not release anything that is not better than the current version.

[seymour_0025]

Hi - where do you find Global Settings? Thanks

[SLans]

Here's a screenshot. We are using an Enterprise Account.

[davidf40122992]

THANK YOU!!!!   I just changed back to the original verison and you saved me hours of hitting edit each time I needed to add a CC or a reminder. 

[Danna3534003980tg]

Thank you!!!!!  I was able to do that from "group settings", not global.  Awesome. thanks again!!

[determined_Sunbeam7640]

Thanks for sharing your guidance, Godfrey!  I found our admin and got the switch enabled...saves my end-of-month deals!

[aaron_williams6237]

The new e-sign is TERRIBLE!! It keeps adding spots over everything. I pre-fill it out already and all I'm trying to do is send a form to a client for signature. I don't want all this extra added in and all these awkward steps. Very annoying and awful looking and difficult to use. Simplicity is key!

[mandy_2874]

I completely agree!  What used to take me a matter of moments with a few clicks now takes twice as long and more than double the clicks.  I hate it!!  Change for the sake of change is really stupid in my opinion.  But, to make it less user friendly, slower and more cumbersome is beyond stupid.  Honestly considering just sending contracts via email.  Would save me a ton of time. 

[Linda2856085508yh]

I am in agreement. The new version is absolutely horrible. HOW can I get back to classic experience, or either get a tutorial that shows how to make this new horrid version react the same way???