Participant

Answered

No way to go back in AdobeSign??

Forum|Forum|7 years ago
June 27, 2018
7 replies
7160 views

More often than I would like, I upload documents to AdobeSign, and only after I am at the page where I manually add signature fields, etc. (more on that below) do I notice that something is wrong with the document I uploaded, or I remember I forgot to say something in the message field. The thing to do would be to go back and upload a corrected version of the document, right? Or go back and add something to the message field? Wrong. There's no "back" button to fix anything. Once you've moved to the "review and add signature fields" page, you are screwed if you find a mistake. You have to go all the way back to the beginning and start from scratch, including typing in the recipient e-mails, uploading the documents, typing the subject and instruction message, etc.

NO SOUP FOR YOU!

Is there some hidden way to back up, and I have just missed it?

And also, why isn't there an option to set "review and add signature fields" to be the default? I ALWAYS want to make sure the signatures are in the right place before the document goes to the signing party. I get that others might not want to do that, but there should be an option to set this for myself so that I do not have to click the check box (which is WAY too close to the "send" button -- another curious design choice) every single time I send a document.

Honestly, I do not know how Adobe manages to stay in business. Their software is not designed with the customer in mind. A back button and a few options for default settings should be a no-brainer!

Correct answer MarjanA

Hi Kristaj,

To ensure the review and add signature field is selected as a default, please go to the Account tab > Send Settings> and select 'Make document preview and authoring selected by default.

Though I'm not sure you can go back, to avoid having to create a whole new document, you could also save the document with fields as a library template before sending it for signature (this option is available above the send button in the preview window). You can also save a 'Message template' so that you can simply select a pre-typed message for documents your sending for signature.

Hope this helps!

J

joey_aloha

Participant

Yup. I'm an attorney.

There's zero way I can use this software, because I can't change recipients in the middle.

Even worse: in the Acrobat DC version of Request Signatures, any cc: addresses you add are a black hole... once you've added them (or not), there's absolutely no way of seeing a list of who's getting a cc: thereafter. You just have to have perfect memory.

If I used this in my practice, I'd cost my clients thousands of dollars... and might even be sued for negligence.

Adobe: This is atrocious. It makes yours the single-worst signature product on the market.

S

Steve32271054n70d

Participant

I know this is an old thread, but Gigasign by Adobe makes this possible.

H

Horn Barbecue

Participant

"Atrocious" is still applicable, regardless of whether there is a different program available. Good lord. A 'back' button is as app-biquitous as it gets. Who doesn't have one! Adobe Sign, that's who. A serious oversight.

S

Samaya5F97

Participant

I can't believe there is no way to update or do a back button.

Just on trial basis right now, but without this feature it may not be the program for me!

sarahl63899926

Participant

I found this thread and upgraded to a business account. However, the settings to remove and add signature fields by default are not available.

I upgraded to have this default. What happened?

SLans

Participating Frequently

Hi there,

We would like to echo this.

We badly need this BACK Button!

I believe this is on high demand so I'm wondering why Adobe Sign has not acted on this.

We are Docusign Customers for 5+ years and we have recently switched to Adobe Sign.

Don't get me wrong, there are things we love about Adobe Sign and there are things we love about Docusign.

Unfortunately, we cannot have these things we love combined in one system or platform.

We get excited whenever we get Adobe Sign enhancement updates but the Back Button is never included.

SLans

Participating Frequently

Hi there,

We would like to echo this.

We badly need this BACK Button!

I believe this is on high demand so I'm wondering why Adobe Sign has not acted on this.

We are Docusign Customers for 5+ years and we have recently switched to Adobe Sign.

Don't get me wrong, there are things we love about Adobe Sign and there are things we love about Docusign.

Unfortunately, we cannot have these things we love combined in one system or platform.

We get excited whenever we get Adobe Sign enhancement updates but the Back Button is never included.

C

Chris31810163y0mq

Participant

I could not agree more. I recently flagged a 27 page Lease Agreement for signatures for three people on MULTIPLE pages. There is also a LOT of additional information that needs to go into said document (address, tenant's names etc.) on almost every page. This is a Colorado form, or believe me, I would simplify it considerably. After wishing many times that there were a back button but instead starting all over, everything was finally filled out correctly, I flagged each signature and date line for the correct email address, and sent it on to the tenants. The tenants thought they would be sneaky and checked the boxes saying that basic cable, electricity, water, sewer, internet, etc. would be included in their rent. I'm so greatful we caught it, but seriously, is there not even a way to default that those fields are not editable, or only editable by the person sending the agreement? I have to go through every single field on 27 pages and flag them so only the correct person can edit them?!? And I can't even do it once and set it up as a template, because each lease agreement will have different tenant names, addresses, rent amounts, pet info, etc. Adobe Sign=Adobe fail on this one.

K

kristaj3914608Author

Participant

Thanks, Marjan, but I do not have a “Send Settings” option in the menu. The attached screenshot shows what I have.

I looked through all of the options and do not see the one you highlighted. Frustrating!

M

MarjanA

Community Manager

Hi Kirsty,

I'm really sorry, I believe you may hold an Individual Adobe Sign license. To gain access to the send settings option, you'd need to upgrade to the Adobe Sign Business license.

Kind regards,

M

MarjanA

Correct answer

Community Manager

Hi Kristaj,

To ensure the review and add signature field is selected as a default, please go to the Account tab > Send Settings> and select 'Make document preview and authoring selected by default.

Though I'm not sure you can go back, to avoid having to create a whole new document, you could also save the document with fields as a library template before sending it for signature (this option is available above the send button in the preview window). You can also save a 'Message template' so that you can simply select a pre-typed message for documents your sending for signature.

Hope this helps!

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