Not Responding

[swill2010]

Every time I open a document and try to send it for a signature - after the document loads to send, I attempt to put in the email address to send it to, the app just thinks and thinks, never lets me fill in the info for the email address and eventually I get a message saying "Adobe Acrobat DC Not Responding".

This happens when I try to do anything in this app.

Any ideas??

Thanks

[AkanchhaS · Accepted solution]

Hi Boman343,

We apologize for the delay in response to your query.

As shared above, the application is not responding during Send for signature and also when you try to use any other feature. So could you please confirm the exact version of the Acrobat DC and Operating system that you are working on?

• I assume you are working on Windows computer, you may refer to the help document- Troubleshoot Windows system errors, freezes | Adobe software and follow the troubleshooting steps suggested.
• Check for the application update, Launch Acrobat>Help>Check for update(install if any)
• If that doesn't help, then you may refer to Troubleshoot errors, freezes | Adobe Reader | Windows  and follow the solution5 and try re-creating the preferences of the application.
• If non of them will work then, use cleaner tool to uninstall the application Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and reinstall it Download Pro or Standard versions of Acrobat DC, XI, or X

In a mean while you may try the Adobe Sign online to see if that helps- Sign In — e-signature and e-sign Software Solution — Adobe Sign

Let us know if it still doesn't help.

Regards,

Akanchha