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Opening an encrypted document

mj47872488
New Here ,
Mar 23, 2021 Mar 23, 2021

mj47872488_0-1616483713690.png

 

I saved a document after encrypting it. Now when I open it, I get the above message. The product is Adobe Acrobat Pro 2020 (latest version) on a Windows 10 (latest version). 

I couldn't find the steps to install the Digital ID...but then why do I need to install it - I thought I already had it when I encrypted the document on the same device. The document has not left the device.

 

Would appreciate any help in resolving this issue.

TIA.

MMJ

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Manage documents , Manage security and compliance
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