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R
robertb77520786
Participant
September 1, 2016
Question

PDF from Adobe Sign has green layer over artwork when opening

  • September 1, 2016
  • 2 replies
  • 411 views

I'm not the end user and have never used Adobe Sign, so forgive my ignorance. My end user receives a copy of the signed PDF in her email. The preview in the email message looks normal, but when she downloads it and opens the PDF in Adobe Reader, a green layer is over just the artwork in the PDF. Same thing when I open it in Reader DC and Acrobat XI Standard. When I open it using Foxit Reader, all is normal, so obviously the Adobe Products are doing...something. Thoughts?

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    2 replies

    R
    robertb77520786Author
    Participant
    September 7, 2016

    Unfortunately, the document is confidential so I can't share a screenshot with you. It's a blueprint-type drawing showing product packaging. A translucent green layer is over the art work. My email address is rbrumm@kleentest.com

    Robert

    R
    Rijul Raj Khurana
    Inspiring
    September 5, 2016

    Hello Robert,

    Can you inbox me your registered email address along with copy of signed document/screenshot so that I can further more check?

    Regards,

    -Rijul

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