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Sydne34139588txrj
Participating Frequently
October 22, 2025
Question

PDF turns blank when sending out for signature

  • October 22, 2025
  • 1 reply
  • 604 views

I have this pdf document (attached) that I am trying to send our for signature in the browser, but after uploading and adding recipients, I go to the ‘Preview & add fields' page and the whole document is bank except for the footer (see screenshots). 

This pdf document opens just fine in Abode Acrobat on my computer. It seems like Adobe Sign is not handling the document properly.

Please let me know if there is a solution to this issue.

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
October 22, 2025

Hi Sydne34139588txrj,

 

Thank you for reaching out.

 

We have checked the PDF you shared above and can replicate the behaviour. It seems to be an issue with the PDF. We check the PDF created using a third-party tool. Please try recreating the PDF and then try to send the document for signature.

 

Let us know how it works.

 

Thanks,

Meenakshi

 

S
Sydne34139588txrjAuthor
Participating Frequently
October 23, 2025

Additionaly, when I send this same document out for signature from the Adobe Acrobat application directly, the document is not blank when placing signature fields. Unfornatuly using the Acrobat application is not an acceptable alterintive as it disrupts our workflow severly. 

Meenakshi_Negi
Meenakshi_Negi
Legend
October 23, 2025

Hi Sydne34139588txrj,

 

Please allow us some time to review this document with the team. Once we have more information, we will share an update.

We appreciate your patience. 

 

Thanks,

Meenakshi

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