Power automate with Adobe Acrobat Sign suddenly not signing in

Forum|Forum|2 years ago
January 24, 2024
17 replies
8496 views

I have a power automate flow with adobe acrobat sign and it has been working for the past 1 month plus and it suddenly stopped working. It is showing connection issue in power automate and require reauthentication. i sign in many times but still having the same error as below Failed to refresh access token for service:

oauth2generic-noqueryoverrides. Correlation Id=1b7878bf-4e01-43cf-849b-5e9b10a3db55, UTC TimeStamp=1/24/2024 2:47:23 AM, Error: OAuth 2 access token refresh failed. Client ID and secret sent in form body.. Response status code=Unauthorized. Response body: {"error_description":"Your product edition does not allow you to use this application. Please contact your account administrator for access.","error":"access_denied"}

anyone encountered this issue before? thanks

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M

Meyker33190488lqah

Participant

This is a big problem, it has paralyzed important processes

C

ClémentSKP

Participant

I have the same issue. Does not work since yesterday.

I contacted the support this morning and they told me they are working on a solution.

So this is a technical issue on their side and I have a ticket number.

They told me the issue should be solved for these 24/48 hours.

R

RK33468014l9ejAuthor

Participating Frequently

Thanks Clement, do update us here if there is an update in your ticket.

C

ClémentSKP

Participant

There is no update for now.

It should be a big issue for them 😞

I

IVG30619608gihu

Participant

Im having that exact same issue, ive been working along the integration with ms power automate por last year... last time the flow executed correctly was on january 10 2024 .... now it appears the same error:

and when i contact support the just redirect me over and over

O

OKAY35022144a65w

Participant

I'm having the exact same issue starting yesterday. I contacted my Adobe sales and he's also have no idea at all. He's asking his tech co-workers and hopefully I'll get the answer asap.