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heather_4595
Participant
March 31, 2025
Question

Prefills-help

  • March 31, 2025
  • 2 replies
  • 261 views

I use Adobe E-Sign for applications. I'm in the insurance world. The issue is that I need to do the "Preview & Add Signature Fields" but then Adobe E adds a line to my entire application so I'm now modifying 20 pages (edit so they can't undo it) or delete it. It's awful. Is there a way I can only add my signature, initals or text lines withouut choosing that option? If I say "reset" it removes everything and now the application is blank. I don't want customers signing blank documents. That's not okay.

 

I've tried the classic and new version, both drive me nuts. Help 🙂

2 replies

H
heather_4595Author
Participant
April 8, 2025

H
heather_4595Author
Participant
April 8, 2025

So these types of insurance forms are what causes the Adobe format to go nuts. It will fill in a box, line for every item on this form. I do need to add some boxes, lines, dates and signature boxes on forms but it seems like it's all or nothing. 

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
May 16, 2025

Hi heather_4595,

 

Sorry about the delay in getting back to you.

 

If you are still having trouble with the form, please make sure you use the right steps to complete and sign it. 

Can you share how you are adding the information to the document and trying to sign it? It appears that you filled out the form in Acrobat and then used the Acrobat Sign feature to sign the document. Do you need to send this document for signature after filing it? Is the form available online, or are you scanning it? 

Please share the screen recording of how you open the document and fill it.

 

If you are filling the form, did you try Fill & Sign in Acrobat? Please refer to the step suggested in the following help document: https://adobe.ly/4mk1Ji5. 

 

Feel free to let us know if you need any help.

 

 

Thanks,

Meenakshi

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
April 1, 2025

Hi heather_4595,

 

Thank you for reaching out.

 

Could you please share the screenshot of the line that was added to your document? Also, please share the steps you take so we can understand where the issue occurs. More information, as would the screen recording, would be helpful. 

 

Thanks,

Meenakshi

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