Participating Frequently

Question

"Authentication Failed" error when trying to request e-signatures

Forum|Forum|2 years ago
September 22, 2023
2 replies
7832 views

When trying to request e-signatures via my work Adobe account, after I add an email address, click on "Specify Where to Sign", and I get "Authentication Failed". I checked with our IT department and was told that our license covers everything. I have un-installed and re-installed, I still receive the error. Please help!

Authentication_Failed_Error.pdf

This topic has been closed for replies.

S

Sean Keough

New Participant

I have same issue...did anyone resolve this?

mariahweyne

Inspiring

Check you account by going to adobe.com. If your license is issued by you employer, make sure to sign in using the work profile. See attached documents for more help.

Verify_Adobe_Account.pdf

Selecting_Profile.pdf

A

Amanda324674359cbdAuthor

Participating Frequently

My license is issued by my employer. I have verified that I am signed in using my work profile. I am still receiving the same error.

Meenakshi Negi

Community Manager

Hi Amanda324674359cbd,

Thank you for reaching out.

If you are still experiencing the issue, please cofirm if you are uisng the same email address to sign in to the applcation which is used here on the community.

If you are using a different email address, share your email address in private message. You may initiate private message using the envelope icon at top right on community window.

Let us know if you need any help.

Thanks,

Meenakshi

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Amanda324674359cbdAuthor

Participating Frequently

Yes, I am using the same email address to sign in to the applcation which is used here on the community.

A

Amanda324674359cbdAuthor

Participating Frequently

Any update?

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