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scottk83981073
Inspiring
October 31, 2018
Question

"Blocked by an extension"

  • October 31, 2018
  • 3 replies
  • 4522 views

Oh boy, another issue. WHy is adobe claiming to be blocked by an extension now when I try to toggle on the old manage style? Why can't I open anything? I click on a document and nothing happens other than a new search bar glitching into the top of the page. And this happens all the time now. Why is anyone still using this...

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3 replies

J
jwhawell
Participant
June 6, 2020

how do i solve "blocked by extension

indofunk
indofunk
Inspiring
November 20, 2018

Sometimes it works and sometimes it doesn't.  The interface is consistently intermittent amongst top 3 web browsers so it would seem Adobe needs to tweak something.

    Meenakshi Negi
    Meenakshi Negi
    Legend
    November 14, 2018

    Hi Scottk,

    Sorry for the delay in response.

    Please try to login to your Adobe Sign account via Adobe Document Cloud

    Open the link and sign with your email address and password.

    Go to "For Signature" and toggle the switch for "Adobe Sign Manage" at the right-hand side to go to the old manage page interface where you will find all your documents.

    Check if that helps.

    If you still experience the issue, please share the screenshot of the error message you are referring to.

    To share the screenshot, use the steps provided below:

    - Click on the insert icon provided in the reply window as shown below:

    - An Insert Image window will appear.

    - Then click on Insert Image and browse the location where you have saved the screenshot file.

    - Select the file and click on Open > Insert Image.

    We will be waiting for your response.

    Let us know if you need any help.

    Regards,

    Meenakshi

    indofunk
    indofunk
    Inspiring
    December 1, 2018

    This has been going on long enough for me to finally see why this is happening on every web browser.

    In layman's terms, the application window on the Adobe Document Cloud works UNTIL it times out from inactivity at which point we get the sad face that "requests to the server are blocked".  The solution is to reset your browsing cache and restart the browser at which point the document web app window will work again until....thats right, unless you leave it open and it times out...then the sad face. 

    Can you see my sad face Adobe? 

    Turn this frown upside down with some tech support please...other than work arounds if possible.

    Mucho Gracias,

    cw

      M
      michelles13920077
      Participant
      December 3, 2018

      Yes that is the exact problem. If I log out and back in, it works again.

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