Skip to main content
J
Julian30296698mllz
Participating Frequently
June 5, 2023
Question

"Contact administrator" error when trying to request signatures

  • June 5, 2023
  • 1 reply
  • 9579 views

Hi,

 

I'm trying to send out a PDF for signing but I am getting to 72% in the app when I click to specify where to sign. When I try via the https://acrobat.adobe.com/link/home/?dropinId=verb-sendforsignature link I get "Contact administrator".

 

Our administrator is on holdiay (and is no more of an expert on this than I am, so I don't expect will be masses of help when she returns). 


Any idea what is going on/is it something I can fix? I was successfull in sending out for sigs a few weeks ago.

 

Thanks,

 

J

This topic has been closed for replies.

1 reply

mariahweyne
mariahweyne
Inspiring
June 5, 2023

What version of Acrobat are you using?

J
Julian30296698mllzAuthor
Participating Frequently
June 6, 2023

Continuous Release 2023.001.20174 64 bit

Core version 23.256 64 bit

Digital Signature 23.1.20174.0

 

J
Julian30296698mllzAuthor
Participating Frequently
June 6, 2023

Well I tried that, spend 10 mins getting through to someone who then tried to put me through to someone to do with Adobe sign.

 

We (at some length) established that my regular Adobe username and password did not work on the Adobe Sign website and nor did using an Adobe ID, so I was told I would need to speak to a third person who looks after the back end and could resolve my query quickly. 

 

So I got put through to someone else (some 20 mins after starting the process) at 16:55 - and I can only assume that they knocked off at 17:00 becuase shortly after telling me they were pulling up my account the chat was ended.

 

I then attempted to reset my password on the Adobe Sign site (and aligned it with my main Adobe login), hoping that might resolve it. But it didn't.


And trying to send via https://secure.na1.adobesign.com/public/compose gives me:

 

"You cannot send new agreements because you don't have sufficient transactions available in your account. Please contact your administrator."

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices