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J
Julian30296698mllz
Participating Frequently
June 5, 2023
Question

"Contact administrator" error when trying to request signatures

  • June 5, 2023
  • 1 reply
  • 9580 views

Hi,

 

I'm trying to send out a PDF for signing but I am getting to 72% in the app when I click to specify where to sign. When I try via the https://acrobat.adobe.com/link/home/?dropinId=verb-sendforsignature link I get "Contact administrator".

 

Our administrator is on holdiay (and is no more of an expert on this than I am, so I don't expect will be masses of help when she returns). 


Any idea what is going on/is it something I can fix? I was successfull in sending out for sigs a few weeks ago.

 

Thanks,

 

J

This topic has been closed for replies.

1 reply

mariahweyne
mariahweyne
Inspiring
June 5, 2023

What version of Acrobat are you using?

J
Julian30296698mllzAuthor
Participating Frequently
June 6, 2023

Continuous Release 2023.001.20174 64 bit

Core version 23.256 64 bit

Digital Signature 23.1.20174.0

 

J
Julian30296698mllzAuthor
Participating Frequently
June 7, 2023

I'm sorry they could not help you.  Hopefully, your adminsitrator can shed some light tomorrow.


Well it was a painful process involving being disconnected a few times, but in the end I got someone who remote came into my computer and fixed it. It was something to do with there being two profiles/accounts associated with my email address (whcih is a work emial) - a personal and a work profile. Somehow the two were getting confused. 

 

I asked for my personal profile to be deleted - I don't need it, and I don't need this happening again - but was told that is not possible. Anyway I have successfully sent a file for signing so with any luck this fix will stick.

 

Thanks for the guidance.

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