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the1stcup
the1stcup
Participant
May 31, 2019
Question

"Could not Send Error" when Specifying Where to Fill & Sign in ACROBAT DC

  • May 31, 2019
  • 2 replies
  • 1027 views

I get a "Could not Send" Error when I have specified an email recipient and get to 60% when I am preparing to specify where to sign. The PDF is only 2.0MB, so I don't understand why I am having this problem.

Any suggestions?

    This topic has been closed for replies.

    2 replies

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    July 2, 2019

    Hi there!

    Sorry for the delay in response to your issue. Hoping that you might have resolved the issue by now.

    If you are still experiencing the same issue, then you may try the following steps-

    1- Did you check with any other document than this? If not, then please check if this happens while specifying the signer on any other document?

    2- For testing, if Acrobat DC is giving error then try accessing the service online: Adobe Document Cloud

    3-If it works online, then you try disabling the Acrobat's security settings following these steps-

    Navigate to Reader>Edit>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>Reboot Reader

    Note: Changing the above security settings could pose security risks. We suggest you to turn it back On once you are done with testing

    Keep us posted with the result.

    Thanks,

    Akanchha

    T
    Tink2000
    Participant
    April 9, 2020

    Hello  - I am having the exact same issue with any/all files. I followed the steps above and nothing works. In the online version, the page sits in a "loading/process' state (with rotating blue circle). Using the Adobe DC reader, it errors at 60% just like the OP. Of note, I've had this issue intermittently in the past, and could get files to send (requesting signature) seemingly by luck. I cannot seem to get it to work at all anymore.

     

    Much thanks for your help!

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    June 3, 2019

    Moving this query to Adobe Sign​ community.

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