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Walter5E4F
Participant
February 24, 2022
Question

"You are not authorized to send documents for signature" error

  • February 24, 2022
  • 3 replies
  • 2629 views

Hi everyone,

A user of us is currently experiencing the issue that when he wants to send documents for signature, he gets the following error. I've checked his license and he is working with an active Adobe Acrobat Pro DC license. It started a few days suddenly for him.

Do you have any idea what could cause the issue mentioned above?

Thank you in advance


 

    This topic has been closed for replies.

    3 replies

    C
    CJArchie
    Participant
    August 24, 2022

    I am also seeing the same issue for several users that just started with new licenses.

      Meenakshi Negi
      Meenakshi Negi
      Legend
      February 28, 2022

      Hi Walter,

       

      Thank you for reaching out, and sorry about the delay in response.

       

      Adding to the MagentaSA suggestion.

      There can be various reasons due to which the error occurred. However, we will be able to comment after checking the account information.

      Would you mind sharing the user's email address via private message so we can locate the user's account information? You may initiate a private message using the envelope icon provided at the top right corner of this community page.

       

      Thanks,

      Meenakshi 

      MagentaSA
      MagentaSA
      Inspiring
      February 24, 2022

      As they are using the individual version of Adobe Sign within Acrobat Pro DC they may have exceeded their annual transaction limit of 150 transactions per user per annum as per the information on the following Adobe Help Page
      https://helpx.adobe.com/sign/using/transaction-limits.html 

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