"Your New Adobe Acrobat Sign Account" phising or not?

[Christoffer29233853ds2q]

One of our users, we have about 20 with the Acrobat Pro license, has recieved this email multiple times the last month:

At first, I told her to ignore it as I thought it was a phising email based on that I, as Adobe admin, have not given her any license. However, the email keeps coming and I am not able to determine if this is real or not in any other way than that it says the admin has given her a new license, which I haven't. I have tried to contact Adobe using the chat in the adminconsole but they closed the chat 2 times on me without answering the question if this is legit or not. I am not able to find any official information from Adobe about changes to Adobe Acrobat Sign. Can anyone help me confirm if this email is legit or not, as Adobe themselves seems to be unable to do so? 

[Meenakshi Negi]

Hi Christoffer29233853ds2q,

Thank you for reaching out.

It seems the user already has access to the Acrobat Sign account with the email address used to provide the license from your end.

The email comes up when the user already has an Acrobat Sign account. It provides information to the user about the previous account and to archive it. So, the user can migrate to the new license provided using the same email address. 

Also, if the user needs to save the documents from the previous account, that must be done before archiving the account. Once the account is archived, all documents in the old account will be removed. 

Let us know if you have any questions.

Thanks,

Meenakshi