• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

"Your New Adobe Acrobat Sign Account" phising or not?

New Here ,
Apr 18, 2023 Apr 18, 2023

Copy link to clipboard

Copied

One of our users, we have about 20 with the Acrobat Pro license, has recieved this email multiple times the last month:

 

adobe.png

 

At first, I told her to ignore it as I thought it was a phising email based on that I, as Adobe admin, have not given her any license. However, the email keeps coming and I am not able to determine if this is real or not in any other way than that it says the admin has given her a new license, which I haven't. I have tried to contact Adobe using the chat in the adminconsole but they closed the chat 2 times on me without answering the question if this is legit or not. I am not able to find any official information from Adobe about changes to Adobe Acrobat Sign. Can anyone help me confirm if this email is legit or not, as Adobe themselves seems to be unable to do so? 

Views

774

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 30, 2023 Apr 30, 2023

Copy link to clipboard

Copied

LATEST

Hi Christoffer29233853ds2q,

 

Thank you for reaching out.

 

It seems the user already has access to the Acrobat Sign account with the email address used to provide the license from your end.

The email comes up when the user already has an Acrobat Sign account. It provides information to the user about the previous account and to archive it. So, the user can migrate to the new license provided using the same email address. 

Also, if the user needs to save the documents from the previous account, that must be done before archiving the account. Once the account is archived, all documents in the old account will be removed. 

 

Let us know if you have any questions.

 

Thanks,

Meenakshi

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines