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C
CFO_Insight
Participant
January 3, 2019
Question

Re: Error message "an error occurred while connecting to the service …".

  • January 3, 2019
  • 1 reply
  • 1041 views

Hi

I have been having the same problems over the last 24hrs. Some documents get through and are successfully signed, whilst others get blocked by this error message

What is going on?

    This topic has been closed for replies.

    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    January 4, 2019

    Hi CFO_Insight,

    I have checked the email address that you have used to sign in to the forums.

    You are subscribed to the Adobe Acrobat DC which includes Adobe Sign Individual account.

    Could you please confirm if you have recently changed your Adobe ID?

    How exactly you are sending Documents for signature?

    Are you using Adobe Acrobat DC or the online Document Cloud account to send the documents?

    Regards,

    Meenakshi

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