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stever91841456
Participant
April 22, 2015
Answered

Reading Reports Error for e-sign

  • April 22, 2015
  • 1 reply
  • 672 views

Whenever I try and click on the "Reports" link it goes to an error page and reads:

"Sorry, we were not able to process your request.

Please sign in and try again.

If this error persists, please contact support.

Error Code: 150422091954493.ord-prod-app17"

I have logged in multiple times and I get this error every time.  This has been going on for over 2 weeks now???

This topic has been closed for replies.
Correct answer Rijul Raj Khurana

Hello Stever91841456,

Did you try different browser as well? And if yes, then I would recommend to open the ticket with Support as they can troubleshoot the issue at their end. Also, provide the date range and screenshot of Report setup in support ticket:

Support | eSign services from Adobe

-Rijul

1 reply

R
Community Manager
Rijul Raj KhuranaCommunity ManagerCorrect answer
Community Manager
April 22, 2015

Hello Stever91841456,

Did you try different browser as well? And if yes, then I would recommend to open the ticket with Support as they can troubleshoot the issue at their end. Also, provide the date range and screenshot of Report setup in support ticket:

Support | eSign services from Adobe

-Rijul

S
stever91841456Author
Participant
April 22, 2015

How do I open a support ticket?  I tried to do that as well, but could not find the link.

Regards,

Steve Russler

[private information removed by moderator]

R
Community Manager
Rijul Raj KhuranaCommunity Manager
Community Manager
April 22, 2015

Hello Stever91841456,

You can login to EchoSign account and click '?' and then can select "Get Started" under Contact Support.

Regards,

-Rijul

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