Reminder Escalation for Adobe Sign

Question

I have a use case where I want a daily reminder. Then, after two weeks of the document not being signed, we want the document reminders to include a third party. Then, after another period of time, I want the unsigned document reminder to include a fourth person.

Does Adobe Sign offer any sort of Reminder Escalation feature like this? And if not a reminder escalation, does it include a signature escalation where we automatically route the document to another signer if not signed after a period of time?

Meenakshi Negi · Answer

Hi timothyd41616933,

Thank you for reaching out.

The reminder escalation feature you are looking for is unavailable in Acrobat Sign.

You may refer to the following help document for more information on the reminders feature in Acrobat Sign: https://helpx.adobe.com/sign/using/set-reminders.html.

It is also not possible to route the document to another signer if the first one has not signed it in a period of time.

However, you may change the recipient's email address to another signer. Use the steps suggested in the following help document: https://helpx.adobe.com/sign/using/replace-signer.html.

Thanks,

Meenakshi

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