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Mark Selden
Participant
December 14, 2022
Answered

Request e-signature services aren't available for the profile you selected when signing in

  • December 14, 2022
  • 1 reply
  • 9829 views

I get the above message when I click on the E-Sign header when using the web based Acrobat. I'm logged into my account, and my plan is "Creative Cloud All Apps 100GB" ($30/mo). I don't think I have a business account, although the email address I used is my school-issued email.

 

When using the desktop Acrobat I get "Authentication Failed" after I've entered a recipient email and click on "Specify Where to Sign". I'm aware of the tread related to this Authentication Failed issue, but no proposed solution works. I'm just wondering if the above message (subject line) is a clue as to what is going on. 

 

Thanks in advance

    This topic has been closed for replies.
    Correct answer Ryan-DWEL

    hello ryan, could you provide the steps you took to achieve this?


    Hello, 

    From the Adobe Application, you can click on 'Help', and 'Manage My Account', or if you are on the website, click on the user name graphic, and 'Manage My Account'.  You will need to log-in.  You should be adle to see the primary email, and click on 'change email'.  I needed to change the email to a totally different email that I have, and then save, close, and come back and change back to the main email.  Now the issue I am getting is when I send  out a file for E-signing, the 'auto-insert' signature is from my other email!

    1 reply

    R
    Ryan-DWEL
    Participant
    April 19, 2023

    I am getting the same error.  'Request e-signature services aren't available for the profile you selected when signing in.'  I have a Pro account, and get the error on the desktop version and the cloud version.  I also get the 'Authentication failed' note.

    Thanks for the help.

      R
      Ryan-DWEL
      Participant
      April 27, 2023

      One of the comments I had seen was to change the email assoicated with the account.  I was able to do that - changed to another email of my own, and then was able to request the e-sign between my original email and my new email.  That was successful.  I then changed the Abobe account email back to the original, and repeated the request for e-sign (still with myself), and it is working now.

        K
        Karen33883749n7en
        Participant
        November 27, 2023

        hello ryan, could you provide the steps you took to achieve this?

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