Request e-signatures from e-sign template not working

Forum|Forum|1 year ago
April 3, 2025
1 reply
453 views

Hello,

The request e-signatures from e-sign templates function is not working for me.

After stating 'Your files are being processed' for about a minute, the error 'Unable to process files - There was an error processing your files. Please try again.' appears.

I have tried this on both Edge and Firefox, and have tried multiple saved e-templates to try isolating the issue but it still persists.

Can you please suggest how this can be fixed?

Adobe Sign forms

Meenakshi_Negi

Legend

Hi Luke33608982j32r,

Thank you for reaching out.

Please let us know if you are using a single or multiple templates to send for signature. The error message shows that you are combining files to send for signature. It would be helpful if you could share the screen recording of the complete workflow.

Are you using the desktop application or the web application?

Thanks,

Meenakshi

C

Charles25288441bcpk

Participant

We are having the same problem. Trying to send a single template but it keeps asking us to combine the files. We are using the desktop app

Meenakshi_Negi

Legend

Hi Charles25288441bcpk,

Sorry about the delay in getting back to you.

Assuming the issue has been resolved now. There was some outage that was causing this behavior.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

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