Request eSign: default message editing

[Jakob HYDRO]

Hi,

We've acquired 2k transactions with an Entreprise Adobe Sign license. By any chance, can you tell me if we can define another default message in place of the traditional "Please review and complete this document." (With document name appending when uploaded".

Best regards

-Jakob

[Meenakshi Negi]

Hi Jakob3435159390ga,

Thank you for reaching out.

Yes, you may customize the message with the Acrobat Sign Enterprise plan. In Acrobat Sign, go to Account > Account Settings > Message templates. Or you may refer to the steps suggested in the following help document: https://helpx.adobe.com/sign/kb/how-to-create-message-templates.html. 

Let us know if you have any questions.

Thanks,

Meenakshi

[HYDRO Exploitation]

Hi Meenakshi,

Thanks for you answer. Unfortunately I don't know where to find or go to get this message templates. When logged into Adobe Sign website (from: https://secure.eu2.adobesign.com/public/login?locale=fr_FR) I don't have any option to do this. Please find some screenshots of what we've (notice: I have "administrative role" for Adobe Sign).

Let me know if I get wrong somewhere.

Regards,

-Jakob

[mariahweyne]

In order to change the settings in an Sign for Enterprise you need to be an administrator.

[Hallie36361363xrtn]

Same question/issue and I am an administrator. Would you please provide updated instructions? The above do not work. 

[mariahweyne]

Check put this linbk - Customize email templates (adobe.com)

[Hallie36361363xrtn]

Thank you for the link - so, it looks like there is no way to customize anything without paying extra fees for the adobe team to do it for us. That is wild to me - in determining which solution we should use for managing document signatures, that's a fundamental shortfall that knocks Adobe right out of competitiveness. Every other application I've used in my career has that basic functionality. Unfortunate. Thanks for sharing!