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Request must be made to correct API access point (e.g. use GET /baseUris).

New Here ,
Jun 24, 2022 Jun 24, 2022

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I'm getting this error message after I add a recipients email address to a document to sign.  I click the button to proceed and this error message pops up. I am not a developer, and not trying to do anything other than request a signature. Any assistance would be appreciated.

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Adobe Sign forms

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correct answers 1 Correct answer

New Here , Jun 27, 2022 Jun 27, 2022

Fixed by uninstalling and reinstalling.

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New Here ,
Jun 27, 2022 Jun 27, 2022

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Fixed by uninstalling and reinstalling.

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New Here ,
Oct 05, 2022 Oct 05, 2022

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This didn't solve it for me. I uninstalled and reinstalled it, but I still get "An error has occurred. Please try again. Request must be made to correct API access point (e.g. use GET/baseUris).

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New Here ,
Nov 04, 2022 Nov 04, 2022

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Me also,

are there any specialists that can shed some light on this?

 

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New Here ,
Nov 16, 2022 Nov 16, 2022

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As a workaround: acrobat.adobe.com allows for upload of the PDF and then you can send for signatures like normal.  This bypasses the API calls that the app makes.

Adobe needs to fix this, but at least that should get you going.

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New Here ,
Nov 16, 2022 Nov 16, 2022

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Adobe fixed this for me, it was a backend issue!

 

 

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New Here ,
Nov 29, 2022 Nov 29, 2022

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Thank you!  I have been in and out of an online chat with the MOST unhelpful people EVER.  I am reading that this is not a new issue, so HOW is it that "Support" professionals are so clueless?  The "work around" did the trick.  Thank you!

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New Here ,
Mar 01, 2023 Mar 01, 2023

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Reinstall worked for me. Thank you!

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