Request Signature option missing in Adobe DC Pro

[Lokesh3120923552je]

I have tried reinstalling adobe from the web portal which didn't fix the issue. I tried to lookout for I registy keys under \HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\DC\FatureLockDown\cServices but there is no cServices key in registry. I have changed the language preferences to Same as OS, which also didn't help. 

Any guidance is appreciated.

[kglad]

what version of acrobat are you trying to install?

what is your os/version?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Lokesh3120923552je]

Thanks @kglad , the OS version is Win 11 enterprise

[kglad]

and acrobat version?

[Lokesh3120923552je]

Version 2024.002.21005 64 bit

[kglad]

copy and paste here a screenshot of your view > tools submenu.

[Lokesh3120923552je]

Here its is 

[kglad]

do you have an education, teams or enterprise subscription?

[Lokesh3120923552je]

Enterprise subscription

[kglad]

contact your admin.  that's an option for the install.

[Lokesh3120923552je]

I have just reinstalled it, there wasn't any option during installation.

[Kanikas]

Hi, are you still facing the same issue? Were you able to install? 

^KS

[Lokesh3120923552je]

Still the same issue, I can e sign doecuments but request e sign option is missing, have tried reinstalling 

[kglad]

@Lokesh3120923552je 

did you ask your admin?

[Meenakshi Negi]

Hi Lokesh3120923552je ,

Thank you for reaching out. 

We will need some information in order to check what is the issue here. Please share the information asked below:

- Is the application installed by the IT team in your organization?

- Please share the screenshot of the options under the E-Sign tab at the top. 

- Did you check if you can send the document using the online account?

- Are you using the same email address for the account as used to sign in here on the community? If not, please share the email address used for the account in a private message. You may initiate a private message using the envelope icon at the top right corner of this community page.

We will get this checked. 

Thanks,

Meenakshi

[kglad]

no, your admin has that option.  they created a package that does not allow for e-sig requests.

[Lokesh3120923552je]

All of the staff in my company use the same package, "Request e signatures' work for some but doesn't works for me. Don't think it a package issue

[Meenakshi Negi]

Hi Lokesh3120923552je,

Sorry about the trouble caused.

Please try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html. 

Let us know if the option still does not appear.

Thanks,

Meenakshi