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E
EMAC Health2828310102r4
Participant
August 28, 2023
Answered

Requesting E-signature unable to connect to the server?

  • August 28, 2023
  • 1 reply
  • 5575 views

Hello, I need help with the "Requesting E-Signature" feature. I use this feature daily, I have not been able to use since the new layout took place last week. I receive this message and can't move past this.

    This topic has been closed for replies.
    Correct answer mariahweyne

    How do you disable the experience?


    1) log in to acrobat (acrobat.adobe.com)
    2) click on the very Top Right corner profile icon to get a dropdown.
    3) on the dropdown click on settings
    4) this should open up a popover settings menu
    5) There is a heading "E-signing settings"
    UNCHECK the box that says "Request e-signatures [] Use the latest version of Request e-signatures

    1 reply

    mariahweyne
    mariahweyne
    Inspiring
    August 28, 2023

    Can you disable the new experience and try requesting signatures?

    E
    EMAC Health2828310102r4Author
    Participant
    August 28, 2023
    Hello,
    I was able to disable the new experience and send the request.
    Thank you so much for your quick reply!
    Have a great day,
    Jessica
      mariahweyne
      mariahweyneCorrect answer
      Inspiring
      April 2, 2024

      How do you disable the experience?


      1) log in to acrobat (acrobat.adobe.com)
      2) click on the very Top Right corner profile icon to get a dropdown.
      3) on the dropdown click on settings
      4) this should open up a popover settings menu
      5) There is a heading "E-signing settings"
      UNCHECK the box that says "Request e-signatures [] Use the latest version of Request e-signatures

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