Send to Adobe Sign button not visible in Salesforce

[rahul_6699]

Hello,

I am trying to integrate Adobe Sign with Salesforce for E-Signature. I have followed all the steps from the below Guide but still I am not able to see the button Send to Adobe Sign on Generate Document page in Salesforce. I have installed Adobe Sign Salesforce CPQ Connector version 1.8 and Adobe Acrobat Sign version 25.6. 

Adobe Sign for Salesforce: CPQ (SteelBrick) Connector

We had previously installed DocuSign a few years ago but discontinued it afterwards but the package is still there in our org. Could this be the reason behind this?

[Meenakshi Negi]

Hi rahul_6699,

Thank you for reaching out.

We have checked that you are using the Adobe Sign Enterprise plan. It is something that the experts can check and share the correct information with you. Please get in touch with our Adobe Sign Enterprise support team using the steps in the following help document: https://adobe.ly/4mX2sFU. They will help you integrate the Acrobat Sign into Salesforce. 

For more information on Acrobat Sign Integration, you may refer to this help document: https://adobe.ly/4mPRulj.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

[rahul_6699]

Hu @Meenakshi Negi ,

Thank you for your reply. Can I open a case from my account or it's mandatory to use Admin credentials to log a case?

Best Regards,

Rahuk

[Tariq Ahmad]

Hi @rahul_6699

If you open a case from an Admin Console, your case will be assigned to a dedicated support team. 

Let us know if you have further questions. 

Best regards,
Tariq | Adobe Community Team