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Sender Shows as Adobe Acrobat Sign

Community Beginner ,
Nov 28, 2023 Nov 28, 2023

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I've been using Adobe Sign for a couple of years and the email always showed up in my customers' email with the sender being our company name.  Now the sender is showing up as "Adobe Acrobat Sign on Behalf of 'company'".  Because this is too long of an entry on most phones it shows up only as "Adobe Acrobat Sign on" and appears to be SPAM so my customers are deleting the email and missing the documents entirely.

 

Can this be changed so that my company name shows as the Sender of the email?  

 

This, coupled with the change to the number of documents that can be sent not only in a batch, but in a 24 hour period is making the program difficult to use for our needs.

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Adobe Employee ,
Nov 30, 2023 Nov 30, 2023

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Hi RCR Yachts22172793h7is,

 

Thank you for reaching out.

 

As mentioned, the email used to show up with the sender being your company name. Could you please tell me if this has changed recently? Also, would you mind sharing the screenshot of how it used to appear and how it appears now?

Have you made any recent changes to account settings on your end?

Please share the information so we can get this checked and share the correct information.

 

Thanks,

Meenakshi

 

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Community Beginner ,
Nov 30, 2023 Nov 30, 2023

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Unfortunately I don’t have a picture of what the email looked like before but one that shows how it comes across now is attached.
I don’t know when it changed, it is something that I just became aware of with my last group mailing. I send a contract to around 300 of our customers, and have done so twice a year for 3 years now with no issues. This last time dozens of customers told me they never received the email. My guess is that they deleted it because based on the sender it looks like spam.

I, myself, received an important contract from Mercury Marine on behalf of the company and deleted it initially for the same reason.

No, I did not make any changes to my account as far as I can remember.

T

Tearria Wright
RCR Yachts
716-856-6314
tearria@rcryachts.com

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Advisor ,
Dec 04, 2023 Dec 04, 2023

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Check you account settings. Under Brand settings. Verify that you have the correct information. 

mariahweyne_0-1701715186624.png

 

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Community Beginner ,
Dec 08, 2023 Dec 08, 2023

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My company name and logo are included in teh account settings but the email still shows the sender as Adobe Acrobat Sign.

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New Here ,
Jan 04, 2024 Jan 04, 2024

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I am having the same problem.  Has there been a solution found?

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Community Beginner ,
Jan 04, 2024 Jan 04, 2024

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No, Adobe has not provided a solution.

I told my customers to add adobesign@adobesign.com as an alternate email address for me in their contact list so that the email will show up as being sent from me instead of the ridiculous sender it shows as now.

T

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New Here ,
Jan 04, 2024 Jan 04, 2024

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thanks.  This is driving me crazy!

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