Sign In page and Dashboard is coming repeatedly for every eSignature process

[sachinb21593994]

Hi

I am signing in from Salesforce - Adobe Sign Admin. Every time I login it lands on below page. Account synching is not happing and not able to proceed with eSignature process. Please guide.

[Meenakshi Negi]

Hi Sachinb,

I have checked the email address that you used to login to the Adobe forums.

I see that you are using Adobe Sign free trial account.

As you need to use the Salesforce integration for Adobe Sign, I would suggest you use the free Developer edition of Adobe Sign.

You can register for a Developer account here Create Developer Account, APIs for custom applications | Adobe Sign

In case you need any help, please contact Adobe Sign pre-sales team.

They will be able to provide pre-sales technical assistance to you.

You may contact them with the contact option provided in this link Adobe Sign plans for individuals and businesses | Adobe Document Cloud.

Hope that helps.

Regards,

Meenakshi

[sachinb21593994]

Hi Meenakshi,

Create developer account and same issue. It's landing on Adobe Dashboard instead of returning back to SFDC App page.

[MarjanA]

Hi Sachin,

Is the email address that you signed up with for the Adobe Sign Developers Account the same as the one used in Salesforce? If not, this can cause the syncing issue.

If this is the same email address, please send me a private message with the email address and we'll look into it for you.

Kind regards,

[sachinb21593994]

Hi Marjan,

I tried with Developer Account and same Email Id on SFDC but still same issue.

Not able to locate private message feature my email Id is [details removed by moderator], can you please reach out ASAP. We are stuck from past 3 days.

Thanks and Regards,

Sachin

[Meenakshi Negi]

Hi Sachin,

Please refer to the steps mentioned here How Do I Send  Private Message to initiate a private message.

I have shared your email address with Marjan.

Hope that helps.

Regards,

Meenakshi

[sachinb21593994]

Hi Meenakshi,

I clicked on your profile icon and then sent a message. Not able to find My Stuff as mentioned in the article.

Please let me know if you got private message or not.

[sachinb21593994]

meenakshin83966505​ MarjanA​ Its more than a week now and still NO resolution for the problem. Can somebody connect to resolve the issue.