Signature line involuntarily moving

[intake_3475]

Hello all. I create templates that get sent out to clients for them to sign certain documents. Recently, the documents' signature lines are randomly moved to a different section of the forms, instead of the lines on each form where the boxes were placed when the template was created. How can I stop this from happening? Why is it happening?

[Meenakshi Negi]

Hi intake_3475,

Thank you for reaching out, and sorry about the trouble.

Please let us know if this is happening with a particular template. Could you please share a screenshot of how the signature line appears in the template and when you send the document for signature?

We checked that you have an Acrobat Sign Enterprise plan. To have this behavior checked, you may also contact our Acrobat Sign Enterprise support team. You may contact them using the steps in the following help document: https://adobe.ly/3HcHyCR.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

[intake_3475]

Hello. I've attached a pdf of one of the pages in a template where the signature line is misplaced. This particular template has over 10 pages, each having a signature line and for all the pages the signature is off to the side and very small, where the template shows the signature blocks were placed directly on the appropriate lines. Please advise

[Meenakshi Negi]

Hi intake_3475,

Thank you for sharing the PDF. Please confirm if it used to work fine before. 

If you are sending this document for the first time, please ensure you have added the signature field. If you do not add the field, it will automatically be added at the end of the page.

If that is not the case, please share the template with us.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

[intake_3475]

Yes the template used to work fine until randomly having this issue within the last week or two

[Meenakshi Negi · Accepted solution]

Hi intake_3475 ,

Thank you for the information.

This is something that needs to be checked. We checked that you have the Acrobat Sign Entperise plan.

Please get in touch with our Adobe Sign Enterprise support team to get this checked. They will check the workflow and help you with the correct information. You may contact them using the steps in the following help document: https://adobe.ly/3J2Rrnb.

Let us know if you experience any issues.

Thanks,

Meenakshi