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M
michaelt92427461
Participant
December 14, 2016
Answered

Signature request emails not received

  • December 14, 2016
  • 2 replies
  • 21383 views

Documents have been sent by me for signature, but the signers are not receiving the automated email requesting signature.  The emails do not appear to be landing in spam.  I have received the email confirming that the document has been sent for signature, and all looks proper within EchoSign.  Others within my organization are able to send documents for signature without issue.  Suggestions? 

Thank you,

Mike

This topic has been closed for replies.
Correct answer michaelt92427461

Sameer,

Has the issue been identified?  My issue still exists.

Thank you,

Mike


My issue has been resolved by updating my name info within My Profile. My
name fields were blank for whatever reason, so my organization's Outlook was
rejecting the messages since the messages appeared to be coming from "Bill.Smith@abc.com<BillSmith@abc.com”
rather than “Smith,Bill<.Bill.Smith@abc.com”.  This was essentially a spam issue caused by
incomplete user profile info.   

2 replies

D
DaveBaxter
Participant
February 20, 2023

I just found, and I know this is a miracle that after 6 years I just ran into issues with sending signature requests, but anyway. I found that the emails were not coming from the senders email address, instead they were coming from adobesign@adobesign.com. This address was getting stuck in Office 365 spam, but once released and added to the allowed list in O365 Exchange Admin Center, the emails are no longer ending up somewhere in the Upside Down, they are actually being delivered to the inbox of the recipients quickly. I hope that helps someone that has this issue.

    sameer_puri
    Adobe Employee
    sameer_puri
    Adobe Employee
    December 15, 2016

    Hi Mike,

    This is weird. Can you do a trial send-n-sign from and to your own email address and see if you get that email? Let us know.

    Thanks

    Sameer Puri

    M
    michaelt92427461Author
    Participant
    December 15, 2016

    Sameer,

    Like DD, I also received the "You cannot send a document only to yourself to sign" error when sending only to myself.  As such, I sent a request to my business email (from my business email), but also added a personal email address as a signer.  I have NOT received a request to sign at either my business or personal address. 

    Note that others within my organization are able to send documents for signature without issue.

    Thanks,

    Mike

    sameer_puri
    Adobe Employee
    sameer_puri
    Adobe Employee
    December 16, 2016

    Hi Mike and DD,

    When i wrote "trial send-n-sign from and to your own email address", i actually meant to one of your other email addresses that you own (personal email may be). Sorry for the confusion.

    Mike, since you can reproduce this at will with your email address, can you inbox me(personal message on forums) with your Adobe Sign login credentials so that we can help debug the issue?

    Thanks

    Sameer Puri

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