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Known Participant
April 28, 2025
Question

Signing Order Broken in New Version, and Other Bugs

  • April 28, 2025
  • 1 reply
  • 2380 views
  • I can no longer set my agreements so users can sign in any order. Even if I uncheck "Recipients must sign in order", it still forces a signing order. However, it doesn't do this consistently. Sometimes it forces the order and sometimes it doesn't. Changing the admin option also has no effect on this.
  • When signing, sometimes it shows a different person's signature block than the one that is currently signing.
  • When signing, the "Sign arrow" on the left side of the document is sometimes pointing to the wrong signature block.
  • When signing, the "next" button sometimes takes you to the wrong signature block

 

When signing, none of these problems are present if I hit the question mark in the top right of the screen and switch to the classic experience.

1 reply

Known Participant
April 28, 2025

For anyone running into these issues, I found a setting that defaults to the classic experience for signers, which seems to fix all of these bugs:

 

Admin -> Account Settings -> Global Settings -> New Recipient Experience -> Turn off "Enable the modern experience..."

Known Participant
April 28, 2025

However, I should note that all the bugs are still present in the "modern experience", so please don't treat this post as solved.

Meenakshi Negi
Legend
May 1, 2025

Hi Stephane30690527gegt,

 

Thank you for reaching out.

 

This appears to be weird behavior. We tried to check, and the features are working fine on our end.

Could you please share the screen recording showing all these workflows that are not working? We will share those with the team to check this further. We will ensure that this does not go unnoticed. 

 

Feel free to let us know if you need any help.

 

Thanks,

Meenakshi