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Stop reminders on cancelled agreement

New Here ,
Nov 01, 2023 Nov 01, 2023

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I cancelled an agreement after one party signed it. The second party is getting daily reminders to sign the agreement, even though it has been cancelled. How do we fix this? 

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Manage documents

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New Here ,
Nov 02, 2023 Nov 02, 2023

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Adobe Employee ,
Dec 05, 2023 Dec 05, 2023

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Hi Steamboat31113659scka,

 

Thank you for reaching out, and sorry about the delayed response.

 

Please use the steps to cancel the reminder provided in the following help document: https://helpx.adobe.com/sign/fedramp/user/cancel-reminder.html. Also, would you mind sharing the screenshot of the time log when you canceled the document and the second recipient received the reminders? 

It will help us to investigate the issue here.

 

Thanks,

Meenakshi

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