Stuck in Email Verification Hell

Forum|Forum|4 years ago
September 23, 2021
1 reply
1369 views

I'm trying to access my new Adobe Sign developer account and have received the "Welcome to Adobe Sign - please confirm your email address" email. When I click the link to active my account I get taken to the web page saying Verification Required, which is strange as I click the link to activate my account from the verification email that I just received:

I've tried many times over the past week to active my account and have resent the verification email, but no matter what I try (deleting cookies, incognito mode etc) I still can't get past this web page.

Help!

Login issues

This topic has been closed for replies.

Meenakshi Negi

Community Manager

Hi Databuzz_au,

Sorry for the delay in response.

Please let us know if you are still experiencing the issue in accessing the account.

If yes, did tou try using alternate browser?

Let us know if the issue is already resolved.

Thanks,

Meenakshi

J

Jesper22940288b5ne

Participant

I'm having the same issue.

Newly creates sign account, doesn't work. The email verification is received, but when clicking the link I end up with a need verification page, like above.
It is not possible to resend the email.

Meenakshi Negi

Community Manager

Hi Jesper,

Please share the information asked on the following post of yours: https://community.adobe.com/t5/adobe-sign-discussions/adobe-sign-stuck-in-a-verification-loop/td-p/12536103.

Thanks,

Meenakshi

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