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Stuck in Email Verification Hell

Community Beginner ,
Sep 23, 2021 Sep 23, 2021

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I'm trying to access my new Adobe Sign developer account and have received the "Welcome to Adobe Sign - please confirm your email address" email. When I click the link to active my account I get taken to the web page saying Verification Required, which is strange as I click the link to activate my account from the verification email that I just received:

 

Screen Shot 2021-09-23 at 8.13.29 pm.png 

 

I've tried many times over the past week to active my account and have resent the verification email, but no matter what I try (deleting cookies, incognito mode etc) I still can't get past this web page.

 

Help!

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Adobe Employee ,
Sep 30, 2021 Sep 30, 2021

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Hi Databuzz_au,

 

Sorry for the delay in response.

 

Please let us know if you are still experiencing the issue in accessing the account.

If yes, did tou try using alternate browser?

 

Let us know if the issue is already resolved.

 

Thanks,

Meenakshi

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Community Beginner ,
Oct 04, 2021 Oct 04, 2021

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Hi,

 

I've just tried again using a different browser and incognito mode and still having the same issue. I get a new Email Verification email, click the link which then takes me to a page saying Verification Required. I go round in circles until I give up.

 

I had tried to setup 2 developer accounts with different email addresses. One was successful but the other is stuck in an email verification loop. I couldn't login to the community to reply to this so am using my other account.

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New Here ,
Nov 19, 2021 Nov 19, 2021

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Hi,

 

I have the same exact issue !

Post Link

 

@MeenakshiNegi could you please help us with this !

 

Thanks & Regards,

Nithin

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New Here ,
Feb 01, 2022 Feb 01, 2022

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I'm having the same issue.

Newly creates sign account, doesn't work. The email verification is received, but when clicking the link I end up with a need verification page, like above.
It is not possible to resend the email.

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Adobe Employee ,
Feb 02, 2022 Feb 02, 2022

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Hi Jesper,

 

Please share the information asked on the following post of yours: https://community.adobe.com/t5/adobe-sign-discussions/adobe-sign-stuck-in-a-verification-loop/td-p/1....

 

Thanks,

Meenakshi

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