Stuck into login screen forever

[Jonathan Doe Smith]

I am using  Adobe Signature API's to allow user to send document for signature. 
Our app opens the login dialog, as soon as user provides the email, it redirects to second screen automatically, and then it stuck into loading forever.

This is the  ClientId": "CBJCHBCAABAAeOZKX_dbnoWVe5OBcQJmdfl3U-tvuf8k", 

Not sure if it is related, but the user is also using creative cloud.
This is the screen user is getting:

[kglad]

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[Jonathan Doe Smith]

Moved to community bug.

[kglad]

@Jonathan Doe Smith 

what do you mean by your last message "moved to community bug"?

[Jonathan Doe Smith]

I am using  Adobe Signature API's to allow user to send document for signature. 
Our app opens the login dialog, as soon as user provides the email, it redirects to second screen automatically, and then it stuck into loading forever.

This is the  ClientId": "CBJCHBCAABAAeOZKX_dbnoWVe5OBcQJmdfl3U-tvuf8k", 

Not sure if it is related, but the user is also using creative cloud.
This is the screen user is getting:

[jane-e]

@Jonathan Doe Smith 

I've moved your post from Using the Community to Acrobat Sign.

Jane

[kglad]

<merged with duplicate post>

[kglad]

@Jonathan Doe Smith 

and now i see what you did.  do not report your original message. and especially do not continue to repost it to the wrong forum.  ie, DO NOT POST THIS IN THE COMMUNITY FORUM and especially not the community bugs forum.  the community forum is for posts about the adobe forums.  and the community bugs forums is for posts about bugs with using the forums.

you are having a problem with adobe's signature api.  your post should be in "acrobat services api" forum or possibly the "acrobat sign" forum.

or if you think there's a more appropriate forum, what is that?

and again: in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

[Jonathan Doe Smith]

Hey @kglad ! Thanks for letting me know, the correct place to post the issues.
We have also tried the suggestions provided here: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html But unfortunately its not helping us.
Is it possible, we can have support call regarding this issue with adobe?

[kglad]

@Jonathan Doe Smith 

are you the admin of a teams or enterprise subscription?

if no, is this an individual subscription?

[Jonathan Doe Smith]

This is enterprise subscription. And I am not the admin. But We can contact the admin if needed.

[kglad]

@Jonathan Doe Smith 

your admin should be handling this.