Stuck into login screen forever

Forum|Forum|1 year ago
July 8, 2024
2 replies
1031 views

I am using Adobe Signature API's to allow user to send document for signature.
Our app opens the login dialog, as soon as user provides the email, it redirects to second screen automatically, and then it stuck into loading forever.

This is the ClientId": "CBJCHBCAABAAeOZKX_dbnoWVe5OBcQJmdfl3U-tvuf8k",

Not sure if it is related, but the user is also using creative cloud.
This is the screen user is getting:

Bug

This topic has been closed for replies.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

J

Jonathan Doe SmithAuthor

Participant

Moved to community bug.

kglad

Community Expert

Hey @kglad ! Thanks for letting me know, the correct place to post the issues.
We have also tried the suggestions provided here: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html But unfortunately its not helping us.
Is it possible, we can have support call regarding this issue with adobe?

@Jonathan Doe Smith

are you the admin of a teams or enterprise subscription?

if no, is this an individual subscription?

kglad

Community Expert

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

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