I have paid to upgrade my Adobe Sign account to a paid small business one about a week ago. Then my clients started saying the links are not working and when we checked the account it still says you are on a free account and need to pay. I have the paid account details in my subscriptions. I have tried contacting support and the only way is via the online chat. They have just passed me from one person to another and finally they said there is no direct contact for Adobe Sign support. They have not given me an email for logging my support query. I have paid for a service and its not even applied to my account and we run a professional service that relies on the signature capabilities. Does anyone have any idea how to get my account sorted so we can use what we have paid for. The support has been very poor and I am reconsidering going back to Docusign.
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